You don't need any additional software or hardware or use our service. It uses native settings in your Windows or MAC operating system. We send 1-minute setup guide when you subscribe to our service. Technically It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.

Go to the Order page. Select the service you would like to sign up for and proceed to payments page. Paying is simple and fast.

Upon payment you will receive a payment confirmation email. We apply strict anti-fraud checks and all orders go through a human-attended screening. Which typically takes upto an hour. We then send the login details to your email account.

You don't need a high end system. Normal home use machines are enough. No additional software is required to use our VPN service as we utilize the VPN feature already in your operating system. Once you signup, we will send you all the VPN account information required to set up a connection to our servers and you are set!

Once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer. It's far more safer and effective than a regular proxy

Each Purevpn account can only be used for one concurrent connection, but you can of course buy additional accounts at any time. Please note that some routers/firewalls have troubles handling multiple VPN connections to the same destination.In such a case you may ask for a trial account to test along with your normal account to conclude if additional vpn accounts can or can not be handled by the router/firewall.

Thanks to the multiple domains supporting PureVPN connections and tens of servers around the world such a thing has never happened on a large scale. If you ever face such a problem, please report this using support form, we will provide you a new address MAX within 12 hours, usually within 1-2 hours.

If your router/firewall supports PPTP pass-through, you should have no troubles connecting. Many routers/firewalls handle PPTP connections fine even though they do not explicitly advertise PPTP pass-through capability. Your firewall rules must be set up to allow outbound connections to our server IP on TCP port 1723 and IP protocol 47 (GRE).

In order to support faster voip, streaming and to serve the greater security market we serve both enabled and disabled encryption servers.This should be your guide for finding correct servers.

http://www.purevpn.com/select-location/

The purpose "Higher Security" refers to encryption enabled servers. "Optimum security and anonymity" refers to lower security, no-encryption servers.

Yes! Even if our website is blocked, our VPN service will continue to work. Thanks to the multiple domains and tens' of servers around the world. Our VPN service cannot be blocked. If you have any issues contact our support for fast response

Yes! Our service is compatible with nearly all OS's and smart phones to date in market.

You will find lot's of tutorials here: http://www.purevpn.com/tutorials.php

For Nokia, we recommend SymVPN client from www.telexy.com

For Windows Mobile, we have a tutorial here: http://www.purevpn.com./vpn-service/windows-mobile-vpn.php   (Still in Beta! - Works perfectly for some and some people report issues)

We'll be honest and frank with you here unlike those who claim a big "NO, it won't". Actually no one can tell you the answer without testing on your system. It depends on a lot of factors e.g your proximity to the server location, your ISP's support of protocols etc. But don't worry we have proper tools for you to test this out. First is server recommendation tool here, that will tell you which server would be best for you. Then you have trial account here and we encourage you to test before you go for a regular service.

Yes, you will be able to send emails but you will need to get it enabled first. In order to fight spam, we block SMTP on all accounts by default. However you can contact us and tell us your email ID that you use for emails, we'll allow that for you.

Once you got our VPN subscription there are loads of geo-restricted sites that are compatible with our VPN service for Online TV watching right on your computer.

Some of Online UK TV sites: BBC iPlayer, BBC Sports streaming, ITV, 4OD, Demand FIVE, Sky Player, Zattoo, Eurosport, STV, ESPN360 **

Some of Online USA TV sites: Netflix Movie streaming,Fox on demand, Fox Soccer,FX network, HULU, CBS,TV.com, ABC,NHL, NFL,Amazon Video on demand,SyFy Rewind,Live Cricket, Free Music Streaming (Lala),Rugby Zone,iLike (with MySpace music),NBC **

Some of Online Swiss TV sites: Wilmaa, 3SAT, Canale 5, Eurosport, MTV, ORF 1, TVE, ZDF, DMAX.

Some of Online Canada TV sites: Spacecast, TSN, Much Music, Global TV, CTV, MTV Canada, Bravo, Star TV , The Comedy Network, City TV.

** Not all sites are free to view content. Some require paid subscriptions.

We will keep on adding to this list...

We accept PayPal (via 3rd party i-e 2CheckOut), Credit Card, Debit Card, MoneyBookers, AlertPay. Western Union, Ukash, paysafecard and Bank Transfer options are available on orders above $100 USD.

If you wish to pay by PayPal or Credit card, please select from multiple payment method options from the order page namely "Credit Card / Debit Card (Auto-recurring)" and "PayPal or Credit Card (Non-recurring)". You will be taken to our 256-bit secured merchant page where you would be able to complete your payment.

If our website is blocked and you want to make payment then send an email to sales at-D-rate purevpn.com. We may conditionally issue you a free account, followed by some verification process, that will help you to make payment.

Yes, VPN will continue to work even if website is blocked.

Good idea! Please refer to the reseller FAQ's section here

You have a choice to go with recurring billing or non-recurring billing when signing up. Payment methods are clearly marked as "Auto-recurring" and "Non-recurring" - For recurring billing we accept Credit Card / Debit Card and for non-recurring billing we accept Credit Card / Debit Card / PayPal / AlertPay / Moneybookers.

Thank you for your patience. If you have not immediately received VPN user/pass then, as part of our strcit anti-fraud sreening, we must be reviewing your order currently. You can expect to hear from us in couple of hours'. We understand this is annoying however if you think you will agree that this is in greater interest of yourself and everyone in PureVPN network.

Please login to your client area and click on "My Products & Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom. One of our support staff will promptly follow up your cancellation call.

Detailed comparison on packages is provided here. Even detailed comparison could be viewed if you click on full feature comparison at the bottom of the page.

Yes we do. In order to pay with MoneyBookers please select "MoneyBookers [via Plimus]" while checking out. You will be taken to merchant Plimus.com. There on Plimus at the bottom of the page you will find drop down showing all payment methods. There you will select MoneyBookers and proceed.

First, you don't need to worry at all. We are here to make your VPN work .You should immediately open your command prompt if on windows (go to Start > Run and type CMD press enter or if using MAC see here) and type this command.

telnet uk2.purevpn.net 1723

(For MAC you need hostname so it's uk2.purevpn.net and port number is 1723)

Press Enter and note the result If it gives a blank screen, this would mean PPTP is working on your ISP and you should check for:

1) Windows firewall blocking your connection (as it normally do) and allow VPN connection in rules

Then there is a second possibility that instead of a blank screen it says "cannot connect on port 1723 on uk2.purevpn.net", so we have another possibility.

Type this command: telnet uk2.purevpn.net 1701

If this one is working, means you should use L2TP protocol and you don't need to go for PPTP. If none helps submit a support ticket here

P.S : TELNET is not enabled by default in most OS so you will get "telnet is not recognized as internal or external command". If you see this, then you will need to enable TELNET as shown here

It's very simple. If you have installed our automatic connection maker, just go to Properties and select the server you wish to connect to. If you are using manual VPN connection setup change your hostname as provided to you in VPN configuration email. You can switch same way for all USA VPN, UK VPN, Canada VPN, German VPN and Netherlands VPN.

This depends on whether you have setup connection using a manual connection (following one of our tutorials) or whether you have installed the automatic connection maker.

Let's first talk about manual connection setup.

Inside XP or Vista, you will need to go to Properties of your connection, clicking on "Networking" tab and from top drop down menu select either L2TP over IPsec or PPTP. (remember if you are selecting L2TP over IPsec, don't forget to click on "IPsec settings" button below, then selecting "Use Pre-shared key for authentication" and entering 12345678. This is not needed for PPTP.

Inside Windows 7, you will need to go to Properties of your connection, clicking on "Security" tab and from top drop down menu select either L2TP over IPsec or PPTP. (remember if you are selecting L2TP over IPsec, don't forget to click on "IPsec settings" button below, then selecting "Use Pre-shared key for authentication" and entering 12345678. This is not needed for PPTP.

If you are using automatic dialers, you will notice that two separate applications are provided to you in your configuration email. One is for PPTP and the other for L2TP. Please install the one you need to use.

Yes we do support port forwarding on our Pure Gold Plan. If you are running a local application on e.g a local server or want to setup a CCTV for remote viewing, we recommend you to get VPN IP from the country closest to your location.

Once you have subscribed and got your connection details. Open a ticket with us here and tell us the ports that you want to forward. We'll set it up for you asap.

Don't worry! Try out bypassing the router if you have. Connect direcly to the modem. If this works then it means you'll need to adjust MTU value on your router. Refer to this FAQ for step by step guide on adjusting MTU value.

Yes you can and there are 2 ways.

1) Either setup VPN on router. See this FAQ

2) Or use ICS (Internet Connection Sharing) on Windows. A good guy put up a step by step tutorial for the community. Get it here

This issue is reported mostly by MAC users. If you are having this issue, please disconnect VPN click on "Advanced" button and tick mark the "Send all traffic over VPN" option. Then connect again and you will see IP has changed.

First of all make sure you are connected to the server recommended by this tool:

http://www.purevpn.com/select-location/

If yes, then try to switch protocols ie PPTP to L2TP and vice versa. If you are not sure how to do this, please install www.TeamViewer.com and catch us on live chat here. We'll connect to your system remotely and set it for you. (Don't worry, this method of support is a standard worldwide for tech support and it doesn't harm anything or expose you to security risks)

Alternatively you might want to do it yourself as guided in this FAQ

No you don't need any 3rd party software nor Tunnelblick (Tunnelblick is not for PPTP, L2TP and SSTP. It's just for OpenVPN) . Your MAC's native VPN client is enough. See our MAC setup here

This is achievable with PureVPN! There is a documented guide for step by step setup. You can get it here. Don't forget to give us feedback, how it works :)

**Novice users should stick to default settings. Again this is for fairly technically advanced users only. Don't attempt if you aren't comfortable.

Usually firewall's don't block VPN service and it works without making any changes to your existing setup. Just in case if you encounter problem (as known with a few e.g AVAST Firewall) following information would help you get around. There are primarily 3 protocols that we support for VPN:

1) PPTP VPN : Requires port 1723 opened on your firewall for both UDP/TCP.

2) L2TP VPN : Requires port 1701 opened on your firewall for both UDP/TCP

3) SSTP VPN : Requires port 443 opened on your firewall for both UDP/TCP.

All you need to do is to create relevant exception in your firewall settings. This is pretty straight forward but you can contact our support if you have no clue how to achieve this.

It's pretty easy. Download the dialer from the relevant link provided in your credentials email and place it in relevant folder. Common paths are provided below:

Win 7 : C:\Users\DELL\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

VISTA :  C:\Users\DELL\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

XP : C:\Documents and Settings\Administrator\Start Menu\Programs

"DELL" in above VISTA and 7 paths is assumed default user on our test computer. It would be different on your computer e.g if your computer's default user is JohnDoe, your path will be:

C:\Users\JohnDoe\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

Unfortunately the problem is pretty common and it could blow your rightful anonymity and privacy cover. We highly recommend you make sure you have it fixed.

First you need to check if you have this problem -- connect your VPN, then go to -- http://entropy.dns-oarc.net -- Click 'Test My DNS' -- ignore "Good" "Great" and everything except 'dns resolver' listed addresses). Then, look for any related to your IP address, your internet provider, or that are in your country rather than the country of the VPN server you are using. If anything like that is listed, you have a DNS leak. If you have the leak, it's easy to fix in Windows using a freeware program "NetSetMan" -- you can get it here http://www.netsetman.com/index.php?s=nsm. Download and install the program; then: (1) Select the first tab. Choose Profile>Get all current settings - IP/DNS addresses should then appear. Tick only 'IP' and 'DNS Server'. Select 'Use the following IP address' and 'Use the following DNS Server addresses' leaving the IP/DNS addresses untouched. (2) Then select the second tab. Tick only 'Use the following DNS Server addresses'. 'Preferred' and 'Alternate' -- and leave them blank. Now just connect to VPN as you normally would; after you connect, go to the second tab of NetSetMan and click "Activate" -- That fixes the problem by removing your ISP's DNS servers from your normal Network adapter -- with the result that these DNS servers are no longer passed to your VPN adapter and do not leak. Now you can check for leakage at http://entropy.dns-oarc.net

IMPORTANT When you disconnect from VPN you must go to the first tab of NetSetMan and click "Activate" to restore your original network settings.

(Courtesy : HA)

1) Go to control panel then to add remove progs and then to windows components uncheck networking 2) Reboot your computer. 3) Do same as above this time check networking 4) Run cmd, type these and press enter a) netsh int ip reset reset.log Enter b) ipconfig /flushdns Enter

That should be it.

Yes it's possible. We have compiled a step by step guide for this kind of setting. We have configured for PPTP, L2TP, SSTP VPN such that whenever it will disconnect all internet activity from your computer will completely stop:

Windows 7 : http://www.purevpn.com/win7-firewall.php

Windows Vista / XP : http://www.purevpn.com/purevpn-firewall.php

Note : Torrents programs are an exception to this - For torrents this method is only 99% effective leaving 1% chance of data leak.

Please download SSTP certificate here. Run it by double clilcing. Locate "Install Certificate" at bottom right and keep hiting "NEXT" on screens that follow, leaving all settings default, until you get "Import was successful"

Then try connecting again. If it still didn't help try rebooting your system.

Yes, PureVPN can be installed on your router. We recommend you install DD-WRT firmware on your router. Note that not all routers are supported by DD-WRT.

1) First check for router compatibility here: http://www.dd-wrt.com/site/support/router-database

If it's supported, get it installed on your Router.

2) Then follow the pictorial router VPN tutorial here:

http://www.purevpn.com/vpn-service/router-vpn.php

Don't forget to leave router connected for upto 5 minutes for the VPN connection to establish and take effect.

Switching VPN country:

For switching country, just edit the server hostname, save configuration and reboot router

P.S: You will need to have a High bandwidth subscription for using VPN on router. Other subscription are not supported.

When you sign up to the High Bandwidth (Router support) package you are sent a script that you place according to this setup guide:

http://www.purevpn.com/vpn-service/router-vpn.php

5th line on the script reads:

/sbin/route add -host ********** gw ********* dev vlan1

This is a generalized script.  Where you see "vlan1" - This is where you will need to make change according to your router model. Some routers have eth1, some have vlan2 so definitely if your router is ,for example, vlan2 then this script won't work unless you correct this.

In order to find correct interface name, you will need to take following steps:

1) Telnet your DD-WRT router. It will prompt for user id and pass

2) Enter your router's user id and pass. It will get you to CLI console.

3) write "router" and hit ENTER. It will bring up routing table for you.

4) Locate the "default" route and note the interface for this route. This is the interface that you need to replace with "vlan1" provided as default in script.

That's it. Reboot your router, wait for upto 5 minutes and it should fire up!

** This is for fairly technical people. So don't attempt if you don't know what's going on. Get our support staff help you set it up

Yes, and we call it "Virtual Router" sharing. You can connect any device e.g iPhone, Android, laptops, tablets etc. All you need is a Windows 7 laptop or PC equipped with a Wireless card.

There are several ways to achieve this:

1) http://virtualrouter.codeplex.com/ (A free application, may be downloaded and installed on a Windows 7 machine. Easy to use UI for setup and sharing)

2) http://www.connectify.me

3) If you feel more like a paranoid and inclined for built-in features (given you have a Windows 7 machine) you may try following:

3a) First of all check whether your LAN card supports this Virtual Router feature.

Open up command prompt by locating cmd in 'Start' menu, right clicking and selecting "Run as administrator"

Then run this command:

If you could locate this line anywhere in listed details:

That means your Wifi card supports "Virtual Router" feature.

3b) Now it's time to set it up.

In the same command prompt window type these 2 commands (one by one)

(Devices will detect network SSID as "PureVPN". Use password as YourOwnPassword or whatever you want)

If you get some error like "..The hosted network couldn't be started..." that probably means your Wifi card driver is outdated, update your LAN driver to the latest version offered by your vendor then try start command again)

3c) Now the VPN connection needs to be setup manually on your system (Auto-dialer won't work)

Let's say you've put name of the VPN connection as "PureVPN Network". Click on the 'Wifi signal bar icon' in your system tray and then click on "Open Network and Sharing Center". On the new window locate and click on "Change adapter settings" Right click on the adapter that reads "PureVPN-Network" and go to "Properties" On the new window that appears locate the tab that reads "Sharing". On 'Sharing' screen tick mark "Allow other network user's to connect through this computer's Internet connection" and from the drop down below select "Virtual AP". Hit OK.

That's it - Now' connect to VPN and Enjoy!

Many Wi-fi enabled devices can now share this VPN connection like a "Virtual Router"

Note : Everytime you'll restart your computer, you will need to run this command: