How to Solve the Most Common Amazon Prime Video Problems

Published: April 25, 2020

Facing issues in streaming your favorite content on Amazon Prime?
This guide can help you solve most common Amazon Prime video error.

P.S : For few errors to be fixed, you required PureVPN trial subscription beforehand.

Global lockdowns have forced people into their homes. The demand for streaming services such as Amazon Prime has gone up, and due to the increased load on Amazon servers, many users are running into problems accessing and enjoying the service.

Amazon Something went-wrong

If you are here because you are unable to stream your favorite TV show or movie due to some annoying error, you have come to the right place. Here, you can find solutions to almost every problem you might face on Amazon Prime Video.

Amazon Prime Video Errors List...

Amazon Prime Video Error 7031

This error appears mostly when you are using an older version of your browser. The error mostly becomes a hurdle for Amazon Prime users who browse and stream on Google Chrome.

Video unavailable error

How to fix :

Update Browser

Go to your Google Chrome settings and update your browser. It is highly recommended to turn on auto-update on your browser in general for security reasons.

Use Different Browser

Try using a different browser such as Firefox or Opera. Also, be sure that you have closed Google Chrome window, and that you have not just minimized it in the background. Otherwise, this fix won’t work.

See Also: How To Access Amazon Prime Video from Anywhere in the world

Common Amazon Prime Video Streaming Problems

The following error codes can all be resolved with the same approach outlined below:

  • Amazon Prime Video Error 1007
  • Amazon Prime Video Error 1022
  • Amazon Prime Video Error 7003
  • Amazon Prime Video Error 7135
  • Amazon Prime Video Error 7202
  • Amazon Prime Video Error 7206
  • Amazon Prime Video Error 7207
  • Amazon Prime Video Error 7230
  • Amazon Prime Video Error 7235
  • Amazon Prime Video Error 7250
  • Amazon Prime Video Error 7251
  • Amazon Prime Video Error 7301
  • Amazon Prime Video Error 7305
  • Amazon Prime Video Error 8020
  • Amazon Prime Video Error 9003

How to fix :

Run a Speed Test

Ensure that you are getting enough bandwidth. Run a speed test and make sure that you are getting 1.5mbps or more. Anything lower than this can result in any of the above errors. You can improve the speed by disconnecting other devices connected to the same Wi-Fi router as your streaming device.

Update your App

If the current version of your app is outdated, you may also experience this issue. Updates are often focused at fixing issues with the app. If there is an update available, you should install it immediately to see if it resolves the issue.

Amazon Prime Video Connection Problem

This error means just one thing: your Wi-Fi router is either too far away or too old. The message denotes that the signal your Amazon Prime streaming device is receiving is too weak, resulting in interruptions and this error.

How to fix :

Get a New Router

If you have been using the same router for many years, chances are that your router’s antenna has lost its strength and the signal it is emitting is weak. Consider changing your router.

Put Router Near Streaming Device

Alternatively, you can try moving the device and the router closer to each other. You can also try some DIY hacks to converge Wi-Fi signals in the direction of your streaming device. A WiFi mesh network may assist with this issue.

How to Fix Amazon Prime Video Download Problems

When trying to download videos on your smart device so that one can watch them on the go, many users complain about facing errors such as “Video unavailable on your device due to streaming rights”. If you are facing similar errors, read below to resolve it.

Before you begin downloading videos on Amazon Prime, there are a few requirements. Videos can only be downloaded if you:

  • Have a paid Amazon Prime membership
  • Are in the US or connected to a US server
  • Have an Android, iPhone, or the latest generation Fire Phones and Fire Tablets.

If you have fulfilled the above requirements and are still unable to download videos, try the fixes below.

How to fix :

Restart the streaming device

Turn off your Amazon Prime streaming device. Wait for about 10 seconds before you turn it on. This should fix the issue. If it does not, move to the next fix.

Reinstall the App

If the above mentioned fix does not work, the last resort is to reinstall the Amazon Prime app. Any bugs or issues are often resolved when a fresh copy of the app is installed.

How to Fix Android Amazon Prime Video Problems

How to fix :

Update Browser

Go to your Google Chrome settings and update your browser. It is highly recommended to turn on auto-update on your browser in general for security reasons.

Use Different Browser

Try using a different browser such as Firefox or Opera. Also, be sure that you have closed Google Chrome window, and that you have not just minimized it in the background. Otherwise, this fix won’t work.

How to Fix Android Amazon Prime Video Problems

This problem occurs because the app has cached a lot of data over time which consumes your RAM and thus does not let you stream.

How to fix :

Restart Your Device

When you restart any smart device, it clears most of its cache, which allows the device to perform better once it’s been rebooted.

Clear App Data

If the above mentioned fix does not work, go to your device’s settings and clear the app data in your Amazon Prime app. This should resolve your problem and make the error go away.

How to Fix iPhone & iPad Amazon Prime Video Problems

How to fix :

Reinstall the App

Unlike in Android, iOS does not provide the option to clear app data from the app settings. Therefore, the only way to clear app data is by uninstalling and then reinstalling the app. Once the app has been reinstalled, you should be able to resume streaming.

One VPN Solves All Amazon Prime Video Problems Globally

Most of the problems mentioned above have one thing in common: they mostly frustrate users who are streaming from outside the US. Since Amazon Prime is focused at the US audience only, they seldom have to face any such errors.

Amazon available-countries

With a premium streaming VPN for Amazon Prime, you can resolve many issues. Just connect to a premium streaming VPN and change your location to the US. Visit Amazon Prime after that and resume streaming.

PureVPN – The Best VPN for Amazon Prime

PureVPN is the best streaming VPN that has been optimized for use with Amazon Prime. It has dozens of servers placed within the US, allowing users around the world to access US-only streaming services in an instant.

Here is how you can access Amazon Prime from any country—instantly.

  • Sign up for PureVPN
  • Get PureVPN for your streaming device
  • Login and connect to US
  • Visit Amazon Prime and start streaming.