Were Surprised He Actually Asked
Replies Highlighted Disconnection Issues
Requested Enhanced Streaming Accessibility
Ecstatically Said PureVPN Couldn't Get Any Better
2019 was the year when we grew in numbers exponentially.
We further built on top of last year's theme of customer-centricity, opened doors to constructive feedback, and responded to it without wasting any time. The result: 18.4% more users joined the PureVPN family.
We never stopped tweaking our Android app to give you the best, user-friendly experience. With near-flawless user experience, the number of app downloads shot through the roof.
Our growth didn’t stop at the app or service level. In fact, it extended to our affiliate network, which brought us 1.2x more partnerships across the globe.
The dedicated Customer Success Team added more than 350+ Guides, How-tos and tutorial videos. It allowed us to make sure that you got answers to your questions about PureVPN.
We saw our website traffic increased by 200% in 2019. It was mainly because of our focus on meaningful user-focused content. We committed ourselves to bringing impactful and relevant content to you.
2019 was a great year for us because we added 70+ new people to our team, who shared our mission and believed in it.
Took new initiatives that helped us to become better.
Our real-time 24/7 customer chat experience clocked at 98% satisfaction in 2019, with 59 seconds of average response time. Wasn’t that great?
To retain your trust in our services, we asked two leading third-party auditors to scrutinize our zero-logs claims against our policies. As a result, we were awarded the No-log certification.
With dozens of new channels added to our already growing list, we were able to take your streaming experience to many steps further.
You pointed us the issues in the Port Forwarding add-on, and our engineers wasted no time in improving your add-on experience.
We noticed that some users were confused with the Split Tunneling feature. So, we gave it a complete overhaul to make the feature more user-friendly and intuitive.
With the addition of CoinGate to our huge list of payment methods, we made it more convenient for users to pay via their desired cryptocurrencies.
We added a 7-day trial feature to our apps, allowing you to feel at home with the app, its features, and functionalities before you pay for the premium subscription.
A picture worth a thousand words, keeping the adage in mind, we added video tutorials on YouTube that brought in 12000+ Views in just 3 months.
With the best user experience and higher speeds, we were able to achieve 4.8 out of 5 stars on Trustpilot, backed by 7,947 excellent ratings.
We made customer-centricity the core part of our business model which, ultimately, enabled the entire organization to focus on making PureVPN a solution that customers seek.
To provide you with a flawless experience we introduced a dedicated cross-functional team. The team reduced the time it took to identify and fix issues by 50%.
We cared about your friends, family, and loved ones. Therefore, we introduced Buy 1 and Gift 12 free VPN accounts so that your loved ones could enjoy the same internet security and freedom as you.
Strived to be faster in every aspect and succeeded in it.
We kept working under the hood of our servers, to optimize them for better security, performance, and speeds.
We upgraded our network from 1Gpbs to 10Gpbs link, which allowed our users to experience 10x faster server connection, improved performance, and, thus, better user experience.
We never stopped optimizing our apps across the platforms, which ultimately allowed us to reduce the app response time from 1sec to 200ms.
Our app engineers optimized the mobile infrastructure to deliver users quick connectivity. It helped us to reduce speed-related complaints on mobile by 50%.