How to Fix Netflix Black Screen on Windows

When you play a specific title on Netflix, and all you get is a black screen while the sound may or may not be playing, don’t fret. It’s a common problem among Windows users for which far more often than not, Netflix is held accountable. Little do the users know that this problem is associated with their own device, not the Netflix service itself. Below, we are going to show you how to fix “Netflix black screen” problem by making a few adjustments with your Windows device.

How to Fix “Netflix Black Screen” on Windows?

Sometimes when you play a movie or TV show, the screen goes black while the sound is playing. In other instances, video and audio both go all out. These are the two situations a user has to face with “Netflix black screen” problem, and both require a different approach to be fixed. Below we have outlined two separate series of fixes for each situation.

Netflix Black Screen with Audio

In an instance, when the video output goes blank and the audio is still playing, try the below solutions.

Update your web browser

This problem may arise if you’re using an outdated version of your web browser. A quick version update can fix this problem and get you back to streaming in no time.

For Chrome:

  • Open Chrome
  • Click on the ‘three dots’ button in the upper right corner of the screen
  • Go to ‘Help’, and click on ‘About Google Chrome’
  • Now Chrome will show the current version and automatically install any updates that are available
  • Click ‘Relaunch’
  • Watch Netflix

For Firefox:

  • Launch Firefox
  • Hover to the browser’s menu and click ‘About Firefox’
  • A new window will pop up, and any pending update will begin downloading automatically
  • Click ‘Restart’ to update Firefox
  • Watch Netflix

If that does the trick for you, great. If not, try the other way around.

Update Graphics Driver

Make sure that your device has a compatible graphics card installed, and it’s updated to the latest version because that might be causing the problem. You can either use a third-party tool to let your drivers update automatically or do it manually by following these steps.

  • Visit your respective graphics card manufacturer’s official website, search for the driver for your system version, and download it.
  • Once downloaded, open the downloaded file and follow the simple on-screen instructions to install it.

Manually, it can be tricky to search for the right driver for your system version, so many users opt for a third-party tool that automatically identifies your system version and installs the right drivers.

These are the two probable fixes that you can try to fix for the above situation. Now let’s move on to the other part of the problem.

Netflix Black Screen without Audio

When you get the black screen, and the audio output goes out too, try the below series of fixes. Before we get down to it, try a quick fix if you’re using on a web browser. Try returning to the previous page and see if the problem persists. If it does, then try these solutions. It’s hard to say which one will do the trick for you, so you have to work your way down the list below and see which method works.

Clear browser cache and data

A clean sweep off of your browser cache and browsing history can help fix many problems, including Netflix black screen with no sound.

For Chrome:

  • Launch Chrome.
  • Click on the ‘three dots’ button in the upper right corner of the screen
  • Go to ‘History’, then click on ‘History’ again
  • Click on ‘Clear browsing data’
  • Click ‘Advanced and select ’All time’ in the time range
  • Check ‘All items’
  • Select ‘Clear data’
  • Try Netflix

For Firefox:

  • Go to ‘History’ menu, and select ‘Clear Recent History’
  • Check ‘Everything’ in the ‘Time range to clear’ drop-down menu
  • Check all boxes and select ‘Clear now’
  • Restart the browser
  • Watch Netflix

Enable browser to run as Administrator

If you’re streaming Netflix on its Windows app, try resetting the app settings to make sure that it has the required permissions to run or not. Here’s how:

  • Hover to your browser icon and right-click on it. Now select ‘Run as Administrator’
  • Enter admin user credentials when prompted and launch the browser
  • Watch Netflix

Check Netflix App permissions

If you’re streaming Netflix on its Windows app, try resetting the app settings to make sure that it has the required permissions to run or not. Here’s how:

  • Press Windows + L keys altogether
  • Select ‘Apps, > ‘Netflix app’ > ‘Advanced options’
  • Hit ‘Reset’ and check app permissions
  • Watch Netflix

Check for Windows Update

In case you have a pending Windows version or security patch update available, that might as well be causing the problem. Here’s how you can check for Windows update:

  • Press Windows + L keys altogether
  • Select ‘Update and Security’
  • If Windows doesn’t automatically check for any available update, select ‘Check for Updates’
  • Once the installation completes, restart your PC and watch Netflix

Clear Netflix browser cookies

Simply go to and clear all browser cookies. Then sign into Netflix and see if the black screen is gone or not.

Uninstall/Disable Antivirus and Adware

If you have an antivirus installed on your system or Adware if you’re a developer, try disabling them both as sometimes they may also lead to Netflix black screen issue.