Fix: Netflix Error M711-1931-404

Published: July 02, 2019

  1. Check the Status of Netflix Servers
  2. Clear Netflix Cookie from Your Browser
  3. Update Your Browser
  4. Remove VeeHD Extension
  5. Disable Your Ad Blocker

Read further for detailed steps on how to completely resolve Netflix Error M711-1931-404

Netflix is a great streaming service that entertains millions of people around the globe each day. It offers an almost infinite content library that hosts many Netflix originals TV shows and movies. Despite all, your streaming experience can get crippled with errors which disrupt your binging routines.

Lately, a lot of users have been unable to stream anything on Netflix, all thanks to the notorious M711-1931-404 error. If you are also facing issues in streaming due to this error, you have come to the right place. Here, we talk about how to fix the Netflix error M711-1931-404.

Fix 1: Check the Status of Netflix Servers

This does not happen a lot, but before you make any changes to your connection or Netflix settings, it wouldn’t hurt to check if Netflix servers are facing outages in your area. The best way to do this is by checking on Netflix’s Twitter page. If there is an issue with Netflix servers, the streaming company would have made a statement.

If you find no official tweet made by Netflix in regards to server outages, do check the Netflix Status Page to see if anyone else is having the same problems as you. People must be talking about it already, and Netflix will be probably be working on resolving the issue.

Nevertheless, if you find that there are no mentions of this error anywhere, move on the next fix and start troubleshooting your device.

Fix 2: Clear Netflix Cookie from Your Browser

Your Netflix cookie may be overloaded with data, which could be causing this error. There is no harm in deleting the Netflix cookie, except that you will be signed out of your Netflix account and will lose all the viewing history from your device – it will still be present on your Netflix account viewing history, though!

To delete the cookie, visit on your browser. After that, sign in again to your Netflix account. This should resolve your issue. If it does not, move to the next fix.

Fix 3: Update Your Browser

All browsers receive regular updates to fix the vulnerabilities and security lapses that get discovered over time. Users who do not update their browsers regularly can fall victim to security issues. To discourage the use of outdated browsers, Netflix may have dropped support for older browser versions, and this is maybe why you see this error.

Update your browser, and it should resolve your problem. If it doesn’t help, move to the next fix.

Fix 4: Remove VeeHD Extension

Some browser extensions are considered to be malicious by Netflix as they do not follow the required guidelines. Such extensions usually get penalized by Netflix and cause the viewer to face errors such as the M7111-1931-404.

One such browser extension is VeeHD, which has been known to cause issues while streaming your favorite movies and TV shows on Netflix. If you have this browser extension installed, remove it. Restart the browser and then revisit Netflix. Your issue must be resolved by now. If not, you may proceed to the next fix.

Fix 5: Disable Your Ad Blocker

Even though there are no ads on Netflix, the streaming platform hates ad blockers. For some reason, Chrome’s ad blocker extension has been known to interfere with your streaming experience, often leading you to the dreadful M711-1931-404 error.

Try disabling the ad blocker and then refresh your Netflix webpage. This should resolve your issue.

Final Word

Did you resolve your issue using the guide above? Let us know in the comments below which solution worked for you.