Netflix, despite being a web-based online streaming service , it keeps on adding more compatibility to its service in the form of dedicated apps for different devices and operating systems. As of today, Netflix has a nifty app for all major OS including iOS, Android, and Windows. Netflix quite frequently releases updates for its apps to keep them working smoothly, however, calling them ‘error-free’ as commonly advertised is an overstatement.
Recently, Netflix’s Windows 10 app has been getting some bad press in regards to freezing and crashing issues while streaming. Some common problems associated with the problem are:
It can get typically frustrating since this issue arises without any apparent reason. Some of the probable causes could be:
To begin with, you must check if your internet is working or not. You can do so by simply opening a few websites. If the connection works fine, move on to the fixes below.
If the Netflix app freezes on Windows 10, the first thing you should do is check if the Netflix is server is down. You can check the status of the Netflix server here . If the status says active, then go to Netflix.com and watch the same title you were trying to access on the app. If it works fine on the web browser, then proceed to the set of fixes below.
Due to the harsh crackdown against VPNs and proxies by Netflix, a number of providers have been blacklisted banned from the network. Try disabling the installed VPN or proxy and check if that solves the problem. Follow these steps:
If that solves the problem then you better opt for a VPN service or proxy that still works with Netflix. The best way to go by would be signing up for a paid and reliable Netflix VPN service such as PureVPN to use Netflix without any pesky restrictions or errors.
Netflix may also freeze due to incorrect date & time settings on Windows. Follow the steps below to check and update the date & time if it’s incorrect.
If it doesn’t then move on to the next solution.
Netflix may also start freezing if the Silverlight plug-in on your Windows has been corrupted or needs to be updated. Follow the steps below to uninstall it and reinstall the latest version.
If it’s still frozen, try the next solution.
It is also possible that your graphics card is outdated or having configuration issues, which in turn, is causing the problem. You can delete all the driver files and install the new driver all over again. You can search for the latest driver version from Microsoft’s official website or follow the steps below to do it manually.