Frequently Ask Questions
Q: What payment options are available?
A:We accept PayPal (via 3rd party i-e 2CheckOut), Credit Card, Debit Card, MoneyBookers, AlertPay, Ukash and paysafecard. Western Union and Bank Transfer options are available on orders above $100 USD.
Q: How do I pay by PayPal / Credit Card?
A:If you wish to pay by PayPal or Credit card, please select from multiple payment method options from the order page namely "Credit Card / Debit Card (Auto-recurring)" and "PayPal or Credit Card (Non-recurring)". You will be taken to our 256-bit secured merchant page where you would be able to complete your payment.
Q: Want to use VPN from a country where your website is blocked. How do we make payment if site is blocked?
A:If our website is blocked and you want to make payment then send an email to sales at-D-rate purevpn.com. We will issue you a free 3 days trial that will help you make payment.
Yes, VPN will continue to work even if website is blocked.
Q: Is your billing recurring? Will you auto-charge me every month?
A:You have a choice to go with recurring billing or non-recurring billing when signing up. Payment methods are clearly marked as "Auto-recurring" and "Non-recurring" - For recurring billing we accept Credit Card / Debit Card and for non-recurring billing we accept Credit Card / Debit Card / PayPal / AlertPay / Moneybookers.
Q: Have just paid but haven't received VPN user and pass. When will i receive it?
A:Thank you for your patience. If you have not immediately received VPN user/pass then, as part of our strcit anti-fraud sreening, we must be reviewing your order currently. You can expect to hear from us in couple of hours'. We understand this is annoying however if you think you will agree that this is in greater interest of yourself and everyone in PureVPN network.
Q: How do I request cancellation?
A:Please login to your client area and click on "My Products & Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom. One of our support staff will promptly follow up your cancellation call.
Q: Before I select a package, I need to view detailed comparison on packages. Where do I find it?
A:Detailed comparison on packages is provided here. Even detailed comparison could be viewed if you click on full feature comparison at the bottom of the page.
Q: How do I pay with MoneyBookers?
A:In order to pay with MoneyBookers please select "MoneyBookers [via Plimus]" while checking out. You will be taken to merchant Plimus.com. There on Plimus at the bottom of the page you will find drop down showing all payment methods. There you will select MoneyBookers and proceed.