Since we are huge believers in anonymity, we have included Coin Payments and Gift Cards – 100% anonymous payment methods – in the list of payment methods accepted by us.
PureVPN does not share, sell or rent your personal information with anyone apart from using your information to provide products or services you've requested for.
We know the day you connected to a specific VPN location and from which Internet Service Provider. This bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems.
We also know the connection length and how many connections you make when you use our VPN service, without connection timestamps, with the sole purpose of categorizing your profile as Power, Core or Casual user. This categorization helps our Product teams improve and cater to the needs of various user groups as per their preferences.
Note: Only in case you've purchase our Dedicated IP Addon, a fixed, dedicated IP (VPN IP) is assigned to you. For the duration of your subscription that remains your VPN IP in our records
Every paid PureVPN user gets access to unlimited bandwidth, irrespective of how that bandwidth is used. We keep track of the total bandwidth consumed by you to make sure every PureVPN user gets the same highest level of speed and experience with PureVPN. If we suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth and disrupting the service for other users, then we reserve the right to contact that user and ask them to explain their conduct.
'PureVPN collects minimal connection statistics and reports. The collection is done to ensure superior quality of service and customer support. However, the data collected as statistics and reports does not and will never include uniquely identifiable user data or behavior, such as traffic details, IP addresses, and DNS requests.
We conduct VPN diagnostics and monitor crash reports to better understand the functionality of our software, how often you use the application, the events that occur within the application, aggregated usage, performance data, failed connection attempts, and provision of uncapped speed to ensure smooth functioning of our apps, extensions, and other client software.
We employ a few tools in our client software for this purpose, the details of which are:
Google Analytics - Please visit Google’s Terms here.
To ensure compatibility with our terms and conditions, its the responsibility of the customers to keep their apps updated at all times. To facilitate that, we've simplified the upgrade process and do our best to notify the users about upgrades whenever possible.
It is necessary for us to keep the record of your correspondence with us to ensure smooth delivery of service and superior customer service. So, we keep a record of your correspondence with us, whether they are questions, complaints, or compliments submitted by you via our apps, website, or extensions.
We use various third-party platforms for support and correspondence: Zendesk for support tickets, LiveChat inc. to provide support via chat, Mailchimp, and SendGrid for emails, and MixPanel to maintain a relationship with our users. When you correspond with us using these platforms, your correspondence records, including your name and email address, are stored in their systems. All these platforms utilize modern security practices and HTTPS encryption.
Our service is spread globally, and as such, your data travels through our global servers, which might not or might be outside of your country of residence. We rely on some third-party service providers to enable us to provide you our services. Whenever we transfer your information, we take steps to protect it. We have strict data protection agreements in place with third parties to protect the data that we might share with them.
You acknowledge and understand that your information will be transferred, processed and stored as explained, as it is necessary to provide our services and live up to our Terms of Service.
All PII, public and private keys and passwords are secured securely using strong cryptographic algorithms where necessary.
Appropriate security measures are taken for the protection of this information against unauthorized access, unauthorized alteration, destruction or disclosure of data. Access to personal information by PureVPN employees, contractors and agents is restricted. These officials require that information in order to operate, develop or improve our services but are bound by confidentiality obligations. They may be subjected to disciplinary action, which includes termination and criminal prosecution, upon failing to meet these obligations.
Please understand that we have taken even precautionary measure to ensure that your data remains protected, but there exists no system that can be declared 100% foolproof, protected and secure.
If you are a resident of the EEA, you have the following data protection rights:
PureVPN specifically chose Hong Kong (HK) for its headquarter because there are "No Mandatory Data Retention Laws" in Hong Kong. We are, therefore, not legally obliged to store user data and share it with anyone. Moreover, as stated above, we have no worthwhile data to share with any law enforcement agency from any particular country in the world. Even if and when we receive subpoenas that are legally upheld in the court of law in Hong Kong, we won’t be of much help since we have almost nothing of value to share.
PureVPN’s website might contain links to other third-party websites. Please know and understand that we do not control how they operate their privacy practices and we take no responsibility for them.
The service provided by PureVPN is intended for people 18 years or older. If you think that your child has provided any information to use, then contact us immediately.
Our legal basis for collecting and using your personal information depends on:
The only time we collect personal information from you is (i) when we need the personal information to enter into a contract with you; (ii) where the processing is in our legitimate interests and does not violate your rights.
* These features are neither offered via our iOS apps nor is this information collected via iOS apps