Hundreds of EE customers across the UK have reported widespread issues with both mobile and broadband services, according to outage trackers and customer complaints.
What’s Happened
- On Sunday morning, about 300 incident reports were logged on DownDetector.
- Many users say they have lost mobile signal completely, while others report spotty connections and frequent dropouts.
- One customer on X (formerly Twitter) wrote: “@EE no service in HU9 for the third time this week. Website once again claiming ‘excellent coverage’ which quite clearly isn’t the case.”
EE’s Response
- EE has encouraged affected users to consult its network checker for any known problems or to get in touch with technical support.
- As of now, the company has not publicly confirmed the root cause of the disruption.
Context & Recent History
- This outage is not isolated. Earlier this year, in July 2025, EE declared a P1 (critical) incident, reporting major voice-calling issues for both mobile and landline users.
- In Hampshire, some EE mobile broadband customers reportedly went six weeks without full 4G or 5G service after a local mast partially went offline.
- Status-tracking platforms like StatusGator note that EE has seen several “mobile and internet service disruption” events in recent months — though not all incidents are officially acknowledged.
Impact on Customers
- Users who rely on EE for work, streaming, or everyday connectivity are facing disruption.
- Some are warning of potential compensation claims if the service outage continues. Under UK telecom rules, prolonged outages could make customers eligible for refunds or account credits.
- Many affected customers are turning to alternative communication methods — such as Wi-Fi calling, WhatsApp, or other internet-based apps — to bridge the gap.
Related Read: How to Get Around CGNAT on EE Broadband
What You Can Do If You’re Affected
- Check EE’s network status: Use EE’s network checker or status pages to see if there are any reported issues in your area.
- Contact Support: Reach out to EE’s technical support team to report your problem — having a ticket can help if you later seek compensation.
- Document the Outage: Note down when your service went down and when (or if) it comes back.
- Use Alternatives: Use Wi-Fi calls, messaging apps, or other networks if available.
Why It Matters
This outage underscores ongoing reliability concerns around mobile and broadband infrastructure. For a major network provider like EE, repeated service disruptions can significantly erode customer trust — especially when downtime affects both mobile and home internet.