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PUBG BattleGround has 415 thousand peak concurrent players.
Initially, it was released for PCs, but soon, it gained popularity for its mobile version as people prefer playing games on their smartphones as they are more convenient.
Players can play using three modes: solo, duo, and squad.
People love the game’s features but sometimes feel troubled if banned.
In this article, we will tell you what you can do to get unbanned from PUBG mobile.

Problems Faced by Players on PUBG Mobile
Here are some frequent issues that players face on PUBG mobile.
Hackers
There are many salty players in PUBG. Hackers use aim bots, speed hacks, and other features to achieve their objectives. Another concern that players face is Stream sniping.
Since streamers share their location with the viewers online, players with ill intent kill the streamer because they know their place.
To deal effectively with this situation, streamers complained to Bluehole about it. Consequently, an anti-cheat program, BattlEye was launched that bans players who attempt to use cheats such as aimbots or other hackers.
PUBG bans users to prevent them from disrupting the gaming experience of others on the platform.
Bann in Various Locations
PUBG is banned in multiple countries because the game is too addictive and deteriorates players’ health. Other countries are concerned about the increasing screen time and potential for violent behavior that stems from playing PUBG.
Lastly, it is also banned in countries for privacy reasons, as the location of players can be tracked.
Nepal, Afghanistan, China, and Jordan are the countries that have banned PUBG.
Understanding PUBG Mobile’s Ban System
PUBG Mobile enforces bans to maintain a fair and competitive environment. The severity of a ban depends on the nature of the violation:
- Permanent Bans: Issued for serious offenses such as using unauthorized programs, exploiting bugs, or engaging in team killing.
- Temporary Bans: Ranging from 3 days to 30 days, these are typically for less severe infractions like inappropriate language or abnormal gameplay.
Common Reasons for Account Bans
Understanding the reasons behind a ban can help in formulating an effective appeal:
- Use of Unauthorized Software: Utilizing cheats, hacks, or third-party tools to gain an unfair advantage.
- Exploiting Bugs or Glitches: Taking advantage of game flaws to benefit unfairly.
- Inappropriate Behavior: Engaging in team killing, using offensive language, or disturbing gameplay.
- Account Sharing or Trading: Sharing your account credentials or trading accounts.
- Low Merit Points: Accumulating negative behavior points due to actions like team killing or being AFK.
Why Is PUBG Banned in Many Countries?
PUBG has faced controversy and bans in various countries for several reasons. In the following section, we have discussed a few of them.
Violence
To be specific, PUBG is banned in various countries because it promotes violence. The graphics and illustrations in the game are very gory, which is against the policies of many governments like China.
However, Tencent Games removed blood elements from the game when a player was killed to eradicate the bloodshed.
Addiction
PUBG has become an addiction, which is creating severe health problems for players. Countries have banned PUBG to keep the youth away from the long-term consequences of gaming addiction.
It is shown that playing games impairs players’ eyesight, increases obesity, deteriorates posture, and frequently causes headaches.
Social Isolation
By playing PUBG, players are becoming socially isolated as they spend most of their time on their phones. It can significantly diminish their social skills and make them lonely.
To encourage gamers to connect with people in the real world, certain countries have imposed restrictions on playing PUBG.
Psychological effects
Research studies have shown that there is a severe correlation between PUBG and increased depression and anxiety in players.
As mentioned above, players are getting socially distant, which makes them depressed as they don’t have real-life friends to spend their time with. Additionally, violent behavior also affects the mental health of players.
Waste of Time
Youth is an asset of every society. Most PUBG players are between the ages of 18-25 years old.
Some countries believe that playing PUBG is merely a waste of time. Young people should invest their time and energy in productive activities rather than playing games online.
Therefore, PUBG is banned in certain countries to redirect the youth’s focus and attention to something more valuable and worthwhile.
Why Does PUBG Ban Accounts
On several occasions, PUBG also bans the account of its users.
In the following section, we have provided a few reasons why your account may be banned.
Violating Terms and Conditions
If you violate PUBG’s terms and conditions, your account will be suspended. PUBG will also restrict your budget and disrupt your gaming experience.
Following rules and not violating them is the simplest method that you can implement to circumvent bans.
Cheating
You can report that account if you discover a player cheating in the game or employing deceptive tactics.
The system will immediately review the request to determine whether a player intentionally cheated. If they do, their account will be banned.
Bullying
Bullying players from the opponent teams is a common practice to decrease their morale. Players can communicate with each other through chat boxes and voice calls.
Often, they get involved in heated conversations that include hate speech. A player who gets offended may report the account of the user who hurled slurs at them.
PUBG will undoubtedly take that account down, as it takes reports seriously to maintain a healthy gaming environment.
How To Unban PUBG Mobile
The duration of the ban can vary from 3 days to 10 years. You can get your PUBG account unbanned by following the instructions below:
- You will get a notification notifying you about your account suspension.
- Take a screenshot.
- Click on File Claim.
- Scroll down to the JailBreak Related option.
- Ask the bot questions related to JailBreak by simply typing JailBreak Related.
- Tap Incomplete and type Jailbreak Related until you get the option of “Contact Us.”
- Tap Contact Us to submit your case.
- In Occurrence Time, specify the date you got the ban.
- In the problem description, explain why your account got banned. For example, “ I have multiple UCs in my account.”
- Next, upload the screenshot of the notification you received.
- Tap, Submit my case.
Once submitted, you will receive a message in the chat box confirming your request submission. Within 5-7 days, the PUBG support team will contact you.
PUBG Mobile Ban Appeal via Email
Sending an email to PUBG to appeal is the simplest method. Usually, you must submit the appeal through the in-game strategy, but writing an email also works perfectly.
All you need to do is email PUBGMOBILE_CS@tencentgames.com from your registered email address. We have attached a screenshot of an example for your ease.
Please attach a screenshot of your profile, jailbreak-related chat box conversation, and the ban notification you got, and then send it.
You’ll hear back from the PUBG team within a week, so keep your email account active.
PUBG Unban Appeal on BattlEye
You can submit an appeal if your account got banned due to cheating or teaming up with a hacker.
The process for appealing a PUBG BattlEye ban is pretty simple. You can either fill out this contact form or email support@battleye.com.
- Click on The Anti-Cheat Gold Standard » Contact – BattlEye
- Open the form and start filling out all the information.
- Select “Ban appeals” in the contact category.
- Next, mention your name and email address so the team can reach you.
- Type the subject of your form. It can be “Request For Account Unban.”
- In the message, write a detailed description of how and why your account got banned.
- Confirm the privacy policy by tapping on it.
- Finally, tap Submit.
You can also send an email to BattlEye in the same format.
Use a VPN (Virtual Private Network)
As mentioned above, hackers frequently hack the PUBG accounts of streamers because their location is accessible. If a streamer faces this problem, you can use a VPN to keep your location hidden.
As we discussed earlier, PUBG is banned in several countries. However, if you live in one of those countries and want to play PUBG with your friends, you can do so using a VPN.
PureVPN, with its IP masking technology, assigns you a new IP address. You can set your location using the 6,000 servers available in 65+ locations.
You can also change your location to a different server or a location where PUBG is not banned. This way, you can play PUBG with your friends worldwide without any restrictions.
It is also straightforward to use PureVPN.
- Download PureVPN.
- Purchase a subscription.
- Connect to a server and enjoy a safe and restriction-free gaming experience.
Preventing Future Bans
To avoid future bans, adhere to the following best practices:
- Avoid Unauthorized Software: Refrain from using cheats, hacks, or third-party tools.
- Report Bugs: If you encounter bugs or glitches, report them to PUBG Mobile support instead of exploiting them.
- Maintain Positive Behavior: Engage in fair play, avoid team killing, and use appropriate language.
- Secure Your Account: Use strong passwords and enable two-factor authentication to prevent unauthorized access.
PUBG Bans are Not the End of World
As a gamer, seeing yourself banned from your favorite game is heartbreaking. Before you even start playing, promise yourself that you will play ethically.
This alone will help you avoid bans. Also, as mentioned above, use our methods to get yourself unbanned.