PureVPN Refund Policy

If you experience technical difficulties, please contact the PureVPN support team for quick resolution via live chat. The PureVPN live chat is available 24x7. You may also email the PureVPN support team (help@purevpn.com) before claiming a refund, as they will be happy to solve any problems that you might encounter.

New Orders Refund Policy:

If you experience technical difficulties, please contact the PureVPN support team for quick resolution via live chat. The PureVPN live chat is available 24x7. You may also email the PureVPN support team (help@purevpn.com) before claiming a refund, as they will be happy to solve any problems that you might encounter.

  • Your refund claim is within 7 days of your order date.
  • Your account has not been already suspended by PureVPN for any breach of the terms of service.
  • You have not used more than 3GB of bandwidth i.e. data transfer (total upload and download activity using PureVPN) or you have not exceeded 100 sessions i.e. the number of times you connected to PureVPN services. Whichever comes first.
  • You have not previously claimed a refund under this policy.

If you are in compliance with the above mentioned criteria, then you are entitled to a full refund. Send an email to help@purevpn.com stating your VPN username and the reason for cancelling the subscription.


Renewals Refund Policy:

Renewal orders are covered with a 7 DAYS MONEY-BACK GUARANTEE. You are entitled to a full refund on a renewal order if all of the following apply:

  • Your refund claim is within 7 days of your renewal date.
  • Your account has not been already suspended by PureVPN for any breach of the terms of service.
  • You have not used more than 3GB of bandwidth i.e. data transfer (total upload and download activity using PureVPN) or you have not exceeded 100 sessions i.e. the number of times you connected to PureVPN services. Whichever comes first.
  • You have not previously claimed a refund under this renewal policy.

Note: For Auto-Recurring Customers:

Auto-recurring is an option that appears before ordering the PureVPN subscription. This option allows you to choose between manual or automatic recurring subscriptions. It is beneficial for those who are looking to use PureVPN services on a long term and want to avoid paying manually at the end of every contract period.

If you have selected 'auto recurring' by mistake when ordering the service, you can have it changed or cancelled anytime by contacting the customer services at help@purevpn.com during your contract period.

However, if you forgot to change the option to manual or did not know that you were subscribing to auto-recurring terms, you are still entitled to a refund if you fulfill the Renewal Refund Policy criteria.


Trial Account Refund Policy:

Please note PureVPN 3 days trial account is not subject to any refund under any circumstances.

Important Note For Customers Requesting Refund:

PureVPN offer a totally transparent process when it comes to refund policy. PureVPN is committed and bound to process refunds within 24 hours of a valid refund request. Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.

This Refund Policy is subject to all PureVPN terms and conditions.



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