If you aren’t satisfied with PureVPN’s service for any reason whatsoever, then you can claim a refund within 31 days of your order date.
Remember, we will first try to resolve your issue successfully before processing the refund request.
Note: For Auto-Recurring Customers:
Auto-recurring can be changed or cancelled anytime by contacting our customer service at [email protected]
Please note that PureVPN 7-day trial account is also refundable
To file a refund please send an email to [email protected] stating your VPN username and the reason for filing a refund.
PureVPN offer a totally transparent process when it comes to refund policy. PureVPN is committed to process refunds within 24 hours of a valid refund request. Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.
Please note that this refund policy does not apply to accounts issued for special purposes, including fight plan or special accounts.
PureVPN supports a variety of payment methods to make it easy for you to get PureVPN. However, please note that some payment methods including Google Play Store and Apple App Store do not support the refund option. We have clearly marked such payment methods "non-refundable" during the checkout process and they are not covered by this policy.
This Refund Policy is subject to all PureVPN terms and conditions.