PureVPN
Trust Center

PureVPN’s infrastructure is equipped with a strong authentication mechanism at every level. Our VPN servers’ access is maintained via a centralized access manager, where the access request is assessed and, if approved, issues time-bound access with a one-time password (OTP). Our code repo is also authorized via Multi-Factor Authentication. IP whitelisting is mandatory for any access to our infrastructure.

Our engineering process entails security assessment from Epic / Grooming phase until it goes live. The code review process follows the ‘four-eye’ principle where a review is performed by multiple teams prior to merging in release and master branches. A security scanning tool for static code assessment is integrated into continuous integration (CI) process and identified bugs are fixed prior to rollout in production. Additionally, a reputable third party is brought on to perform application security assessments using advanced testing methodologies.

To ensure that there is no traffic leakage from the VPN tunnel, PureVPN has developed open-source tools to test the leakages. These are readily available on our website.

The components of client-side applications running in privilege mode for required functionality, like adding firewall rules, etc., are secured using memory protection, strong authentication, and allowing only permissible actions to non-privileged users.

We have implemented an automated vulnerability management program wherein weekly scans are performed and reported vulnerabilities are fixed. Any ad hoc vulnerability reported at random is tested and fixed across the infrastructure in minimal time. Our employees are subscribed to CVE announcements for all in-production software to support the Vulnerability Management Program. Additionally, policy compliance scans are also scheduled to continuously monitor security baseline configurations.

We have implemented an intrusion detection and prevention system on our infrastructure and cloud assets to mitigate attacks and get alerted of potentially malicious events in a timely fashion. Traffic is routed via a Web Application Firewall to mitigate platform attacks like DDoS, web application attacks, and so on.

PureVPN has implemented a penetration testing program in multiple folds. Employees are assigned to penetrate our infrastructure and apps during engineering streams. A reputable third-party firm is then brought onboard to test all platforms.

At PureVPN, the deployment of applications and infrastructure is fully automated, removing the human element from the process. International security benchmarks are part of the security baseline configuration enforced at PureVPN. Hardened images are deployed using an automated configuration management tool.

All firewalls are configured to deny traffic by default and only authorized protocols and intended traffic is allowed after the change assessment process.

Where applicable, the dedicated workstation is used to access production systems hardened for specific tasks. This enables us to provide the best services to our users with embedded quality and security assurance. All services and operations run under the least privileged model to reduce the attack surface.

Monitoring agents are part of the configuration baseline to ensure automated compliance and integrity of critical files.

We have segregated web architecture. Our website servers do not host any data nor do they have any direct access to databases. Interaction is built using best practices by implementing API gateways with limited exposure to only intended data views. Attack surface is further reduced by allowing limited consumer interaction with business logic.

Users are not authorized to export any consumer’s personally identifiable information. A device security policy is applied on user systems with predefined hardened images.

Endpoint security control is implemented to mitigate the spread of malware and attacks on host systems. Strict URL monitoring is implemented to ensure that even potentially malicious sites are blocked.

Systems are patched periodically via an automated tool. Host-based network firewalls, intrusion detection and prevention systems, security baseline benchmarking, application control, restricted removable storage access, privilege ID control, and continuous host monitoring via centralized solution are key highlights of endpoint security.

All staff, including employees and contractors, are part of the PureVPN security awareness program right from the time they join the company till they advance for opportunities outside PureVPN. We ensure that all our employees and contractors understand security requirements at PureVPN and that cybersecurity is a crucial part of their work philosophy.

Since we deal with global customers, we make it a point that our employees, suppliers, and contractors understand the importance of cybersecurity measures to protect their data. We always screen our employees and contractors against human and technical security requirements, including security clearance of employees, and third-party security compliance certificates for vendors and partners.

1. Purpose

The purpose of this policy is to define information security requirements for information assets (physical, logical or intangible). This policy acts as a compass to provide direction to protect information assets from both internal and external threats that compromise confidentiality, integrity or availability.

2. Scope

The scope of this policy applies to people, process, and technology systems that interact with information and information assets.

3. Policy Statements

Information Security activities shall be focused and overall driven by this information security policy:

• 3.1 Management of GZ Systems shall demonstrate the due commitment to enable required resources for establishing information security objectives in line with policy.
• 3.2 Management of GZ Systems shall ensure that adequate resources are provided, roles and responsibilities are clearly defined and documented, training and awareness program is established.
• 3.3 All internal staff, outsourced staff, suppliers and third-party service providers share the commitment to the provision of appropriate levels of security across all functions that hold GZ Systems and its customer information.
• 3.4 All internal staff, outsourced staff, suppliers and third-party service providers share the obligation to protect information, assure customer privacy, and remain vigilant in preventing unauthorized or fraudulent activity.
• 3.5 Precautions and measures shall be taken at all the times, to ensure Confidentiality, Integrity and Availability of all information systems as per the importance (value) for business activities.
• 3.6 Information Security objectives shall be established based on organizational information security requirements, best practices and ISO 27001.
• 3.7 Information Assets shall be identified & their associated risks assessed, evaluated and appropriate measures shall be implemented in risk treatment planning.
• 3.8 Access to Information assets shall be controlled and access rights shall be reviewed on regular basis to align with changing business needs.
• 3.9 Backup shall be maintained for critical data as per classification to allow continuity of business without disruption.
• 3.10 Mechanism for reporting information security incidents shall be established for timely resolution of information security incidents.
• 3.11 Internal audits shall be conducted for establishing the effectiveness of the implemented ISMS.
• 3.12 Management of GZ Systems shall ensure continual improvement through the periodic external assessments, established process of internal audit and risk management.
• 3.13 Management of GZ Systems shall ensure compliance with all applicable legislative and regulatory requirements.
• 3.14 Appropriate disciplinary actions shall be taken in case of any information security breach.
• 3.15 This policy shall be widely available to users, including internal staff, outsourced staff, suppliers and its compliance shall be referred to in all Service Level Agreements (SLA)s, Operational Level Agreements (OLA)s, Underpinning Contracts (UC)s and Agreements.

Outside contractors from Well known audit firm certified us as a “no-log” VPN Service Provider.

They randomly check in with us to make sure we are not logging any VPN data from our customers.

What does “no-log” mean for you?

It means we do not store any of the data you make when you use PureVPN.
We can’t see what you do online or link back to you at all.
To find out more about how Well known audit firm evaluates PureVPN, you can read this article:
PureVPN Excels Well known audit firm’s Always-On Audit Setting an Industry Benchmark

When you get customer support, our Customer Success Agents can only access your account by using a pre-approved IP address, and verifying their identity through Multi-Factor Authentication (MFA).
We use a third-party payments provider to process your subscription to PureVPN, so we can’t see any of your credit card details or payment information.

In 2021, we moved the legal jurisdiction of PureVPN to the British Virgin Islands.

Because of this, we are not legally required to store any kind of data.

To find out more about why we moved our headquarters, you can read this article:

PureVPN Moves From Hong Kong To British Virgin Islands

The GDPR (General Data Protection Regulation) is a set of rules that require all businesses to protect the personal data of the people who use their online services and resources.

We are required by law to follow these rules, which include asking your consent to share any of your PureVPN customer data with third parties.

If we don’t, we could get into serious trouble.
These rules began in 2018, and we have made sure that PureVPN follows them since they came into effect.

To learn more about our privacy policy, you can see it here: Pure VPN Privacy Policy

These keys are called “Quantum-Resistant Encryption Keys”.

They protect you while you’re using PureVPN because they help prevent cyber threats, like someone getting your password through a Brute Force attack.

Right now this extra (not necessary, but future-thinking) layer of PureVPN protection is only available for you if you are in one of these areas:

• Australia
• Canada
• Netherlands
• UK
• USA

We are working on getting this feature to you, no matter where you use PureVPN.