Is Canva Down? Current Status and Reports

Canva appears to be experiencing an outage as of May 26, 2025. The official Canva status page lists an “Unresolved incident: Unable to access Canva due to Timeout Errors” dated May 26, 2025. Third-party monitors concur: for example, the Entireweb status tracker shows “Canva is experiencing problems right now” with a surge in outage reports (last report 9:17 AM UTC). Down-for-Everyone also indicates an ongoing issue, noting “Yes, we are detecting problems with Canva” that began roughly an hour ago. Its live report feed shows dozens of recent user complaints worldwide (e.g. users in South Africa, the US, the Philippines, Indonesia, etc.) all reporting “Inaccessible” or error messages. In short, both official and independent status pages confirm that a global service disruption is underway.

User Reports & Community Feedback

Users have posted multiple reports of connectivity and functionality failures during the outage. On DownDetector-style platforms, people report “Inaccessible” or timeout errors from various regions. In social media and forums, users describe classic server issues. For example, one Reddit user said they were getting a “504 Gateway Time‑out” when loading a design. Others noted being redirected to the Canva status page or seeing blank screens. Some users even reported that specific features are down: in one Reddit thread, users found that all music in the Audio section was gone or displayed messages like “Some tracks… are not available for all plans or locations,” even though the rest of the site loaded normally. These scattered but consistent reports from different countries (US, India, Europe, etc.) suggest a broad infrastructure issue rather than a localized network problem.

• Timeout and gateway errors: Multiple users saw 504/502 errors and infinite loading. (e.g. “504 Gateway Time‑out on my end”.)
• Feature failures: Several users reported the Audio library was completely unavailable (“all music…gone for me”) while other tools still worked.
• Global scope: Complaints come from varied regions (South Africa, Indonesia, US, UK, etc.), implying a global service issue.

This mix of symptoms aligns with a partial outage: core design tools and pages still function for some users, but certain calls (audio search, file loading) are failing or timing out.

Official Status and Response

Canva’s official channels acknowledge the incident. The Canva status page clearly logs the problem as a current “Unable to access Canva due to Timeout Errors” incident on May 26. Canva’s help center also directs affected users to check this status page if they see errors. As of this writing, however, Canva has not posted a new public update on social media about the outage. (In past incidents, Canva has used its X/Twitter account to inform users; for example, during a November 2024 outage they tweeted “We’re on it! We’re aware some people are having trouble accessing Canva. We’re working as quickly as we can to get things back up and running”.)

Official notice: The Canva status site shows an unresolved incident on May 26, 2025, confirming that Canva is aware of a connectivity problem (timeout errors). No fresh resolution time has yet been posted.

In sum, the company has officially logged the issue but (so far) has only directed users to monitor the status page. Community reports indicate they may be working on a fix.

🚨 Users are reporting problems with Canva. Is Canva down for you? RT if you are having issues. https://t.co/pcNyK53yax #canvadown

— IsDown – Is a service down? (@isdownapp) May 28, 2024

Past Outages and History

Canva has experienced notable outages before, with similar patterns of user reports and responses. For context:

• Nov 12, 2024: A global outage caused widespread 504 Gateway errors. Downdetector logged nearly 1,000 reports at the peak. Users posted memes and complaints on social media as the Canva site went blank. Canva’s team acknowledged the issue on X (“We’re on it!…”) and roughly an hour later announced “We’re back up and running” once service was restored.
• Nov 2024 (India): The same mid-November incident had a pronounced impact in India. An Economic Times article noted many Indian users were “unable to edit or download their designs,” and that Canva assured them via social media “we’re working as quickly as we can to get things back up and running”.
• May 3, 2025: A shorter outage (about 3 hours) was recorded by community monitors. In fact, DownForEveryone noted that outage lasted roughly three hours before resolution.

These events show a consistent pattern: when Canva goes down, Downdetector-type services spike, users take to social media, and Canva eventually resolves the issue. Canva typically updates its status page and posts short tweets (or X posts) to notify users once systems are back to normal.

• Key past outage data (last 12 months):
  • Nov 12, 2024: Global outage (~1 k reports) – resolved in ~2 hours.
  • Nov 12, 2024 (India): Outage affecting Indian users, acknowledged on X.
  • May 3, 2025: Brief 3-hour outage noted (Downdetector/DowForEveryone).

Competitor Outage Communications

For comparison, Canva’s main competitors generally use similar channels to communicate outages:

• Adobe Express (Spark): Adobe provides a status dashboard and was active on social media during outages. For example, during an AWS failure on Nov 25, 2020, the Adobe Express (Spark) team tweeted that an “Amazon AWS outage is currently impacting Adobe Spark” and that they were actively working with AWS to resolve it. Adobe’s engineering blog and status site also log incidents for Creative Cloud/Express services.
• Figma: Figma maintains its own real-time status page (status.figma.com) and a community forum where it posts incident updates. In past disruptions, Figma support has tweeted about service restoral (e.g. “root cause identified, fully operational again”) and used a Slack status or forum post to inform teams. Figma generally emphasizes transparency, often describing error rates and fixes on their status page or Twitter.
• VistaCreate (Crello): VistaCreate does not have a widely-publicized status dashboard. Instead, users rely on the VistaCreate Help Center and FAQs for troubleshooting. If an outage occurs, the company is most likely to post on its blog or social media (Facebook/Twitter) and update help articles, rather than a dedicated status page. In practice, VistaCreate issues are often resolved quietly or communicated via its in-app notification or email.

In summary, all these design platforms monitor their service health and aim to notify users during outages. Adobe Express and Figma have formal status pages and use social media for live updates (as seen in the AWS outage response). VistaCreate’s approach is less formal, but it does have customer support channels. Regardless, users of any of these tools typically check the official status page, followed by DownDetector and social media to gauge if an issue is widespread.

Sources: Official status pages and outage monitoring sites (Canva status, DownForEveryone), user reports on Reddit/Twitter, tech news coverage (NDTV, Economic Times, News24), and company communications via X/Twitter.