xfinity scams
PUREVPNPrivacy & SecurityBeware: Unveiling the Latest Xfinity Scams of 2024

Known for its internet, cable TV, and phone service trinity, Xfinity has carved out its reputation as one of the most prominent telecommunication companies in the US with a loyal customer base of millions.

However, with the rise of cybercrimes, various Xfinity scams targeting unsuspecting users have also been reported recently that could potentially risk customers’ privacy.

Let’s discuss the details about the various types of scams targeting Xfinity customers and along with essential tips to protect yourself from falling victim to fraudulent activities.

xfinity scams

What is Xfinity?

Xfinity, a prominent US telecommunication company, provides a diverse range of services encompassing cable TV, internet, and phone services. Established in 2010, Xfinity is renowned for its dependable high-speed internet, extensive cable TV offerings, and convenient phone plans. 

What sets Xfinity apart is its discounted bundled deals, allowing customers to enjoy efficient network services at affordable prices.

And as the largest internet service provider in the U.S., Xfinity serves millions of customers, providing them with access to entertainment, communication, and connectivity solutions.

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Why do scammers target Xfinity customers? 

Since Xfinity is a popular and reputable telecommunication company with a client base of millions, it is no surprise scammers have been targeting its unsuspecting customers. 

It is easy to manipulate a customer’s trust and loyalty with the Xfinity brand, making it easier to deceive them later. And as Xfinity offers valuable internet, cable TV, and phone services, scammers can also exploit these customer dealings for financial gains.

Xfinity customers need to stay vigilant and informed about potential scams to safeguard themselves from falling victim to fraudulent activities.

xfinity scams

Common types of Xfinity Phone and email scams:  A closer look

Xfinity scammers mostly target customers using phishing, and call spoofing among other types. Here are some common Xfinity/Comcast scams and red flags to what out for:

  1. Xfinity customer support call scam:

This is one of the most occurring types of Xfinity scams where a user is contacted by the “Xfinity support team” (actually a scammer). 

The scammer may pretend to resolve a certain issue with your account which might require the user to disclose some personal information. 

Source: Twitter 

How to avoid the  Customer support scam: 

  • Xfinity never makes unsolicited calls demanding personal information/payments. 
  • Never share personal information, like account details or financial information, over the phone.
  • Verify the identity of the representative.
  • Report the call to Xfinity customer support.
  1. Xfinity phishing email scam:

Phishing email scams are also common and target user credentials and other sensitive information. Such emails contain links to fake Comcast/ Xfinity login pages prompting you to enter your user ID and password.

In some cases, the emails may also include attachments or links to download malware onto the user’s device, which can compromise their security and privacy.

Source: Reddit user

How to avoid the Phishing email scam: 

  • Checking for signs of phishing (grammatical errors, suspicious email addresses, requests for personal information, etc).
  • NEVER click on suspicious download links or open attachments.
  • Report the email to Xfinity customer support.

Source: Reddit user

  1. Xfinity cramming and slamming scams: 

Cramming and slamming scams are common phone scams that can result in customers being charged for services they never ordered or having their telephone service switched without permission. 

In cramming scams, customers may unknowingly enroll in clubs or programs after calling some number (i.e. 800) provided in a sweepstakes promotion or by filling out contest entry forms. Slamming occurs when a telemarketer changes a customer’s long-distance provider without consent. 

How to avoid the cramming and slamming scams: 

  • Review your phone bill for any unauthorized charges 
  • Be cautious when calling 800 numbers
  • Take a look at the essentials before entering any contest or providing your phone number.
  1. Xfinity calls forwarding scam:

In the Xfinity call forwarding scam, scammers trick you into dialing specific numbers that enable call forwarding on your phone. This redirects your incoming calls to another number chosen by the scammers. 

They can then make calls using your forwarded number, potentially leading to unauthorized charges or misuse of your phone service. 

How to avoid the  calls forwarding scam: 

  • Be cautious of unsolicited calls or messages asking you to dial specific numbers.
  • Enable call-blocking features.
  • Review your phone bill for any unauthorized charges or unfamiliar numbers.

How does Xfinity protect user privacy?

Xfinity takes customer security very seriously and employs various measures to ensure that user data and privacy remain intact and away from vicious data breaches:

  • Xfinity uses advanced network security technologies to protect user data and prevent unauthorized access.
  • Xfinity does not sell user information that gives away their identity or location.
  • Encryption of user data and communication ensures secure transmission and protection against eavesdropping.
  • Strong multi-factor authentication protocols are also used to verify user identities and prevent unauthorized access to accounts.
  • The security team at Xfinity monitors and blocks suspicious activity that could threaten customer security. 
  • Xfinity provides reliable customer support to assist users in resolving security-related issues and reporting any fraudulent activities.
  • Xfinity offers the latest security patches to address any vulnerabilities and protect user information.
  • Xfinity also educates users about various kinds of scams so that users can also protect themselves against data breaches and malicious cyber threats. 

Best tips to protect yourself against Xfinity scams

Avoid suspicious calls

If you feel like a call might be a scam, hang up immediately. A phone scam is the most common type of Xfinity scam and should be reported immediately to the support team.

Check website URLs

Scammers often create replica sites so that customers would enter their credentials without a second thought. However, you can always check the URL if it contains the lock icon indicating that the site is secure, or check for grammatical errors or changings in the URL.

If you receive an email from Xfinity asking you for some personal information, close and delete that email. If you tap the link in the email and it takes you to Xfinity’s (replica) website, do not modify any of your personal information there.

Stay updated: 

Keep your Xfinity account and devices updated with the advanced security patches and software updates. Regularly check for security alerts or advisories from Xfinity and follow their recommended actions.

Block calls

You can also block suspicious calls to prevent scammers from getting any sensitive information about you. Report the activity as well so that the support team can assist you further.

Switch to another mobile carrier

To avoid scam calls, switch to a new cell phone provider. This will prevent fraudsters from accessing your phone number and reduce the risk of receiving more scam calls.

Enable two-factor authentication (2FA) 

Activate 2FA for your Xfinity account to add an extra layer of security. This needs another form of verification, for instance a code sent to your mobile device, when logging in.

Report suspicious activity 

If you receive several suspicious emails, texts, calls, etc, you must always report the incident to the Xfinity support team to protect yourself and others from falling prey to Xfinity scams.

Xfinity scams: How to report an Xfinity scam?

If you have encountered an Xfinity scam, it is crucial to take fast action to protect yourself. Have a look at the steps you can follow to report an Xfinity scam:

  1. Contact your debit or credit card provider or bank to report the fraud and request a chargeback to prevent the transaction from going through.
  2. Visit Xfinity’s website to report abuse or security issues related to your Xfinity account and stay updated on known security alerts and phishing scams.
  3. Report the scam to the relevant authorities, such as the FBI’s Internet Crime Complaint Center (IC3), by filling out their complaint form.
  4. Report violations of the National Do Not Call Registry at or by calling 1-888-382-1222.
  5. Submit a complaint to the Federal Trade Commission (FTC) through their website or by calling 1-877-FTC-HELP to help law enforcement agencies track down the scammers.
  6. File a formal complaint with the Federal Communications Commission (FCC) [].

By taking these steps, you can report the Xfinity scam, assist in investigations, and protect yourself and others from fraud.

Avoid Xfinity scams with PureVPN

By using a trusted VPN service like PureVPN, you can enhance your security and protect yourself from Xfinity scams. With its robust encryption, PureVPN shields your internet traffic, making it difficult for scammers to intercept and exploit your personal information. 

Your online identity and activities remain hidden, minimizing the risk of being victim to phishing emails, fraudulent calls, or other Xfinity scams. Thus, investing in a reliable VPN adds an extra layer of defense against scammers attempting to target Xfinity customers. 

PureVPN’s advanced features, such as anonymous browsing and IP address masking, help safeguard your sensitive data and prevent unauthorized access to your account. 

All in all, with PureVPN, you can confidently browse the internet, communicate using Xfinity, and conduct transactions, knowing that your privacy and security are prioritized.

Key takeaways

To summarize, it is best to stay informed about common Xfinity scams to protect yourself from potential fraud. Remain vigilant, implement necessary precautions, and consider using a reliable VPN service like PureVPN for added security. 

With these measures in place, you can minimize the risk of becoming a victim and enjoy a safer online experience with Xfinity!

Frequently Asked Questions

What is Xfinity?

Xfinity is a telecommunication company that provides a diverse range of services encompassing cable TV, internet, and phone services.

Is Xfinity and Comcast the same?

Yes, Xfinity and Comcast are the same company. Xfinity is the brand name used by Comcast to provide cable TV, internet, and phone services.

What is the Xfinity phone scam?

The Xfinity phone scam is where scammers pretend to be Xfinity representatives and contact customers to obtain personal information or payments by falsely pointing out an issue regarding the customer’s Xfinity account or payments.

Does Xfinity text customers or is it a scam?

There is a high chance that a scammer is impersonating Xfinity so it is important to be cautious and verify the authenticity of any text message received from Xfinity before taking any action.

What to do if I receive a suspicious email from Xfinity?

The email is most probably a scam so it is perhaps best to avoid it. However, you should always contact and report the email/call/text to the Xfinity support team to verify its source.



Marrium Akhtar


July 8, 2024


4 days ago

Marrium is a dedicated digital Marketer and an SEO enthusiast who is skilled in cracking SEO codes. Other than work, she loves to stream, eat, and repeat.

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