A Customer Centric VPN Service

In late Dec 2017, Uzair Gadit (CEO) asked the PureVPN Family “What should we do to make PureVPN even better?“

23%

Were Surprised He
Actually Asked for Feedback

3%

Replies Suggested Improvements
In App Navigation

11%

Requested Enhanced
Streaming Accessibility

34%

Were Ecstatic and Said PureVPN
Couldn’t Get Any Better!!

looking back at

In 2018, You made PureVPN...

Your feedback helped PureVPN become

Bigger

img
29% Increase In Website Visits

The PureVPN website saw a huge jump in number of visitors when compared to 2017. The introduction of fresh and relevant information helped improve the number of returning visitors too!

img
7x More Apps Downloads Than Last Year

You continued to surprise us beyond our wildest imaginations. Our app downloads skyrocketed in 2018, thanks to your growing trust.

img
21% Increase in Number of PureVPN Users!

Unprecedented growth! Open feedback, countless optimization and an action oriented approach enabled 2018 to break a long standing user growth benchmark!

img
11% Rise in Dedicated IP Requests

As one of the only VPN providers offering Dedicated IPs, the number of people utilizing the feature continues to grow! Ongoing optimization will ensure easier usage and increased reliability.

img
2000+ Servers! An Increase of 3x!

From 750 to 2000, quite a leap wasn't it?

Feedback:

Over 4k requests for new locations and suggestions for increased server options in existing locations.

Solution:

Our server infrastructure was beefed up to over 2000+ servers! Continually optimized for security and quick connectivity! A truly GLOBAL footprint!"

img
Twice as Many New Affiliate Partners in a Year!

Lots of coffee and LOTS of new affiliate partners! Exploring everything from websites to coupon sites to content creators, our partner network grew like never before!

img
200+ Guides, How Tos and Tutorials!
Feedback:

Up to 20% of new users felt VPN technology is overly complex. Approximately 300 users requested setup guides for varying topics.

Solution:

A dedicated Customer Success Team was formed that analyzed, reviewed and mapped all the steps required for anyone to fulfill the desired action. This team continues to optimize articles and guides everyday"

img
Manpower Now Over 200!

Being the most feature rich VPN provider in the industry requires a LOT of work! In 2018, PureVPN now employees over 200 people all over the world!

Your feedback helped PureVPN become

Better

img
Industry First! 31 Day Refund Policy
Feedback:

A majority of our new users voiced concerns that our 7-day policy wasn't enough to gauge the service and its offerings.

Solution:

Here’s an Industry First! PureVPN announced a 31 Day Refund Policy. Subscribe and test to your heart’s content – If still not satisfied, we'll give you all your money back!

img
3rd Party Validation - AV Test Recommends!

Don't take it from us... Renowned German IT experts AV-Test GmbH put PureVPN to the test and we passed with flying colors!

img
Easier Website Navigation
Feedback:

Surveys by VPN enthusiasts visiting the site suggested that the website could be more appealing and easier to navigate.

Solution:

Design overhaul. Industry experts were flown in from Australia, United States and Germany and following their advice, the PureVPN experience was done over!

img
The Road to Bug Free Apps Continues!

We changed our approach to app updates. By assigning a cross functional team called MVP, our response to bug identification and fixes has reduced by 50%!

img
Enhanced Connection Reliability
Feedback:

3% of PureVPN users shed light on connection reliability, unexpected connection drops and delayed successful connections to servers.

Solution:

Load balancing, server optimization, infrastructure simplification and a lot of Ingredient Tomato-X has shown increased connection success rates and improved connection reliability.

img
Faster Response Times! Satisfaction up to 93%

What's worse then not getting help when you need it most? Software improvements helped reduce the need for support while implementing better support mechanisms ensured we respond faster to those in need. Get in touch whenever you'd like!

img
Now Unblocking 70+ Channels!
Feedback:

"Please Unblock Netflix US”, “Please Unblock ESPN US”, “Please Unblock HBO Go!’’

Solution:

Ask and you shall receive! Over 70 channels have been unblocked and list continues to grow!

img
According to Trustpilot...

97% Approval Rating from over 7k Reviews More than any VPN provider in the industry Nuff said…

img
Greater Protocol Support

We added support for IKEv2 on Android and OpenVPN on Mac to ensure better speed, connectivity and security for our users.

img
Launch of Bug Bounty Program

Willingly asked 90,000 hackers from the BugCrowd platform to push the service to the limit…

No sweat! No critical vulnerabilities reported!

img
Industry First! PureVPN and GDPR Compliance

Another first in our long list of achievements. PureVPN became the first VPN to rethink privacy and data handing practices by becoming the first GDPR-Compliant VPN - endorsed by CNET.

img
IPv6 & DNS: Upgraded Protection

Proactive actions at PureVPN never stop. We're constantly scanning the horizon and patching our infrastructure, software, and code to stand firmly in the path of emerging threats.

img
New and Improved IKS (Internet Kill Switch)

Responsible and privacy enthusiast PureVPN Users helped reimagine IKS from strach in efforts to offer better security and peace of mind to our users.

img
65+ Updated Guides

We revamped our support guides with the latest hacks to help our users get the most from our service.

img
Introducing: The Only Power Linux VPN App
Feedback:

6% requested an all-encompassing app for Linux

Solution:

We delivered. Introducing the PureVPN Linux App! For the power Linux users out there!

Your feedback helped PureVPN become

Faster

img
Speedy, Buffer-Free Servers

Creating a new server is easy, optimizing it for speed and streaming accessibility is a whole different story. The dedicated Buffer Team help improved connection speeds by 6% this year!

img
Connect to any server - Only Faster!
Feedback:

18% Users suggested that if the time to connect a server reduced, PureVPN usage would drastically increase!

Solution:

By digging deep into our server infrastructure, optimizing apps and improving authentication parameters, we’vereduced the time to connect to a server by 300 milliseconds!

img
Twice as Fast Apps!

Apps are now smaller, streamlined and designed to work seamlessly while you securely browse the internet!

img
1 Click Quick Connect

In a rush? Don't ever compromise on your privacy and security. Use quick connect to quickly connect to best server availble.

Thank you for an amazing year

Stay tuned for an even better...

  • 31 Guarantee 31-Day Money-Back
    Guarantee
  • One-click
    Software
  • 3 Million+
    Satisfied Users
  • 24x7x365
    Customer Support