looking back at
29% Increase In Website Visits
The PureVPN website saw a huge jump in number of visitors when compared to 2017. The introduction of fresh and relevant information helped improve the number of returning visitors too!
7x More Apps Downloads Than Last Year
You continued to surprise us beyond our wildest imaginations. Our app downloads skyrocketed in 2018, thanks to your growing trust.
21% Increase in Number of PureVPN Users!
Unprecedented growth! Open feedback, countless optimization and an action oriented approach enabled 2018 to break a long standing user growth benchmark!
11% Rise in Dedicated IP Requests
As one of the only VPN providers offering Dedicated IPs, the number of people utilizing the feature continues to grow! Ongoing optimization will ensure easier usage and increased reliability.
2000+ Servers! An Increase of 3x!
From 750 to 2000, quite a leap wasn't it?
Feedback:
Over 4k requests for new locations and suggestions for increased server options in existing locations.
Solution:
Our server infrastructure was beefed up to over 2000+ servers! Continually optimized for security and quick connectivity! A truly GLOBAL footprint!"
Twice as Many New Affiliate Partners in a Year!
Lots of coffee and LOTS of new affiliate partners! Exploring everything from websites to coupon sites to content creators, our partner network grew like never before!
200+ Guides, How Tos and Tutorials!
Feedback:
Up to 20% of new users felt VPN technology is overly complex. Approximately 300 users requested setup guides for varying topics.
Solution:
A dedicated Customer Success Team was formed that analyzed, reviewed and mapped all the steps required for anyone to fulfill the desired action. This team continues to optimize articles and guides everyday"
Manpower Now Over 200!
Being the most feature rich VPN provider in the industry requires a LOT of work! In 2018, PureVPN now employees over 200 people all over the world!
Industry First! 31 Day Refund Policy
Feedback:
A majority of our new users voiced concerns that our 7-day policy wasn't enough to gauge the service and its offerings.
Solution:
Here’s an Industry First! PureVPN announced a 31 Day Refund Policy. Subscribe and test to your heart’s content – If still not satisfied, we'll give you all your money back!
3rd Party Validation - AV Test Recommends!
Don't take it from us... Renowned German IT experts AV-Test GmbH put PureVPN to the test and we passed with flying colors!
Easier Website Navigation
Feedback:
Surveys by VPN enthusiasts visiting the site suggested that the website could be more appealing and easier to navigate.
Solution:
Design overhaul. Industry experts were flown in from Australia, United States and Germany and following their advice, the PureVPN experience was done over!
The Road to Bug Free Apps Continues!
We changed our approach to app updates. By assigning a cross functional team called MVP, our response to bug identification and fixes has reduced by 50%!
Enhanced Connection Reliability
Feedback:
3% of PureVPN users shed light on connection reliability, unexpected connection drops and delayed successful connections to servers.
Solution:
Load balancing, server optimization, infrastructure simplification and a lot of Ingredient Tomato-X has shown increased connection success rates and improved connection reliability.
Faster Response Times! Satisfaction up to 93%
What's worse then not getting help when you need it most? Software improvements helped reduce the need for support while implementing better support mechanisms ensured we respond faster to those in need. Get in touch whenever you'd like!
Now Unblocking 70+ Channels!
Feedback:
"Please Unblock Netflix US”, “Please Unblock ESPN US”, “Please Unblock HBO Go!’’
Solution:
Ask and you shall receive! Over 70 channels have been unblocked and list continues to grow!
According to Trustpilot...
97% Approval Rating from over 7k Reviews More than any VPN provider in the industry Nuff said…
Greater Protocol Support
We added support for IKEv2 on Android and OpenVPN on Mac to ensure better speed, connectivity and security for our users.
Launch of Bug Bounty Program
Willingly asked 90,000 hackers from the BugCrowd platform to push the service to the limit…
No sweat! No critical vulnerabilities reported!
Industry First! PureVPN and GDPR Compliance
Another first in our long list of achievements. PureVPN became the first VPN to rethink privacy and data handing practices by becoming the first GDPR-Compliant VPN - endorsed by CNET.
IPv6 & DNS: Upgraded Protection
Proactive actions at PureVPN never stop. We're constantly scanning the horizon and patching our infrastructure, software, and code to stand firmly in the path of emerging threats.
New and Improved IKS (Internet Kill Switch)
Responsible and privacy enthusiast PureVPN Users helped reimagine IKS from strach in efforts to offer better security and peace of mind to our users.
65+ Updated Guides
We revamped our support guides with the latest hacks to help our users get the most from our service.
Introducing: The Only Power Linux VPN App
Feedback:
6% requested an all-encompassing app for Linux
Solution:
We delivered. Introducing the PureVPN Linux App! For the power Linux users out there!
Speedy, Buffer-Free Servers
Creating a new server is easy, optimizing it for speed and streaming accessibility is a whole different story. The dedicated Buffer Team help improved connection speeds by 6% this year!
Connect to any server - Only Faster!
Feedback:
18% Users suggested that if the time to connect a server reduced, PureVPN usage would drastically increase!
Solution:
By digging deep into our server infrastructure, optimizing apps and improving authentication parameters, we’vereduced the time to connect to a server by 300 milliseconds!
Twice as Fast Apps!
Apps are now smaller, streamlined and designed to work seamlessly while you securely browse the internet!
1 Click Quick Connect
In a rush? Don't ever compromise on your privacy and security. Use quick connect to quickly connect to best server availble.
Thank you for an amazing year
Stay tuned for an even better...
- 31-Day Money-Back
Guarantee - One-click
Software - 3 Million+
Satisfied Users - 24x7x365
Customer Support