A look back at 2021
2021 started with a bang and ended on the same note. The year began with our incredibly successful Times Square campaign, and ended with the launch of the highly-anticipated WireGuard protocol.


2021 was the year we grew in strength
More app downloads
We never stopped working on our Android app to provide you with the greatest and most user-friendly experience possible. As a result of our near-flawless user experience, the number of app downloads skyrocketed with a 101% increase.
Strengthened support center
More than 120 guides, how-tos, and tutorial videos were produced by our dedicated customer success team. This enabled us to ensure that you received answers to your PureVPN-related questions.
Our team continued to grow
2021 was truly a year of growth for us as we recruited 64 new team members that shared a common goal and carried it forward.
Times Square campaign: Bringing people closer
With an aim of sharing love and support, PureVPN launched the Times Square campaign, giving everyone the opportunity to share their messages at the iconic site. Getting featured on Times Square was easier than ever with over 1,800 people participating in the campaign.

Took on new initiatives that helped us improve
Satisfaction rate on Live Chat
In 2021, our real-time 24/7 customer chat experience received 94% satisfaction, with an average response time of 50 seconds.
Always on no-log audit
PureVPN established a precedent in the VPN business by allowing an independent firm to audit PureVPN at any time and on any date without prior notice to ensure transparency.
Connect with cities
We made it possible for you to connect to cities & servers on the PureVPN extension.
Invite a friend
Our newly-introduced ‘Invite a friend’ option on the PureVPN extension lets you send 1-month free trials to your friends and family.
Pick your location
We integrated a ‘Location Request’ feature through which you can tell us your desired location or website that you want us to add in the PureVPN extension.
GPS location spoofing
Integrated Spoofing of GPS Location feature in Proxy Extension can spoof your location while you are connected to our extension.
BVI: Our new home
We took a big step this year when we decided to move from Hong Kong to the British Virgin Islands. Our priority is to offer holistic privacy and security to our users, and working from a privacy-friendly jurisdiction is an important step towards that.
Trust Center: earning your trust
We consider it our duty to be as transparent to our users as possible. The Trust Center was built to share all information about our security practices with you so you can rest assured that we take your privacy and trust seriously.
Trustpilot rating: Your trust matters
4.7 out of 5 stars 2.7% decrease in overall negative reviews on TrustPilot. We have generated 1,735 positive reviews on TrustPilot during 2021.
Taking care of you and your loved ones
We care not just about you, but your friends, family, and other loved ones as well. As a result, we introduced ’Buy 1 and Gift 24 free VPN accounts’, allowing your loved ones to experience the same internet security and freedom that you do.

Strived and succeeded being faster in every aspect
PureVPN goes hypersonic
We upgraded our global network from 10 Gbps servers to 20 Gbps servers, providing our users with 10x faster speeds, and an amazing user experience. The new servers are live in most of the US, and all of France, Germany, and the Netherlands.
WireGuard (Beta)
The WireGuard protocol is not just fast, it’s also very secure. It was the most requested feature on our Ideas portal, and we take pride in the fact that we were able to fulfill this request.
Proxy: Gateway between you and the internet
You asked for fast speeds, and we delivered by launching the Proxy protocol. The new protocol has a speed degradation rate of less than 1%!
Let’s make holistic digital privacy
Our Resolution for 2022
Our mission is too big for us to take it easy. There’s still a lot more for us to do. Stay tuned for all that’s headed your way in 2022. We promise you, there’s a lot more to come from PureVPN