How can I access PureVPN’s customer service?
Whenever you need any form of assistance regarding PureVPN, you can approach a representative through the Live Chat option on the website. We’re available 24/7/365.
It doesn’t matter what type of query you have regarding PureVPN. From a slow connection to accessing a certain sports network to trouble logging in, PureVPN’s friendly customer representatives are here to help.
PureVPN provides four main communication channels to address your concerns: Live Chat, a Contact Us form, direct email, and our Support Center.
Head over to any page on our website. On the bottom right side of the page, you’ll see a green Live Chat option. A customer representative will be assigned to you, and you can begin explaining your query.
PureVPN’s dedicated contact us page is your entry point for any queries/suggestions/improvements you have in mind regarding the VPN service, or if you want less than real-time support.
Once you’re on the page, we’ll need basic information to get back to you, such as your name, email address, the country where you’re residing, and a message you have for us.
After you’re done typing the message, you can submit the query. A dedicated team member will review your concern, and get back to you. The average response time can range from mere minutes to a few hours.
Want a shortcut to reach us about anything at all related to getting online? Drop us a line at [email protected]
PureVPN’s Support area hosts a plethora of information regarding getting started using our VPN service and about using VPNs in general.
Once there, you’ll come across information on Setup Guides, Troubleshooting, Account and Billing information for PureVPN, VPN Use Cases, and Frequently Asked Questions.
You can generate a ticket by logging in to PureVPN’s Member Area with your credentials. A support agent will look into your query and resolve the issue accordingly.
If you have any suggestions or ideas in mind regarding the VPN service, you can share them with us. You can also participate in PureVPN’s Beta Program by becoming a beta tester so that you can get an early look at some of our upcoming features and enhancements (and trust us, we know you’ll love it).