Netflix is one of the largest online media streaming providers, with 140+ million active monthly users in 180+ countries. However, users often come across specific errors or bugs while using the service. The streaming giant keeps releasing guides on its website to fix these errors but more and more keep adding to the list.
This error has been reported widely on many streaming devices, including Amazon Fire TV, Blu-ray players, smart televisions, and game consoles. Typically, it points towards some problem with the Netflix app’s data stored on the device in use. The error may arise due to a problem with the cached data or the app itself, so finding the right solution may require you to take a few steps.
Similar to error code like UI-113, the general solutions to fix UI-800-3 also include restarting your device, resetting or refreshing the app, and reinstalling the Netflix app.
Solution 1: Restart Your Streaming Device
The easiest way to fix this error is to power-cycle the device you’re using. Simply shut it down and unplug it from the power source. It is better to wait for a few minutes or so before plugging the device back in again to restart.
Solution 2: Sign Out of Netflix and Reset Settings
It is a rather easy fix which should be tried before we move forward with the more complicated ones. Signing out of the Netflix app on your device may actually reboot the problematic data just enough to ward off the annoying error.
Some devices don’t have an option to let you sign out of the app. They allow you to reset the settings instead which reverts the Netflix app to its default state, and hence resolving the error when you sign back in. In case your device doesn’t have an option to do so, you can go to the Netflix website and sign out of all devices.
Solution 3: Clear Netflix App Data or Cache
Some devices have a default option to clear Netflix cache or delete local data, while the rest do so automatically when you restart them. If your device doesn’t have that option, you can shut down the device, unplug it from power, and plug it back in to clear app data or cache.
The procedure is somewhat different for devices like Amazon Fire TV and Roku. In case you are unable to clear the cache on a specific device, this hidden pattern will work at least 3 out of 5 times on almost all devices.
If this solution fails as well, try the one below before.
Solution 4: Delete the Netflix App and Reinstall
If the solutions mentioned above fail to work, you can simply delete the app from your device. Once removed, reinstall it and sign back in to see if the error is still persistent.
Some devices come with a built-in Netflix app, which you can’t uninstall while other devices like Roku refer to the app as Netflix channel. Regardless of the device you’re using, removing and then reinstalling the app or channel will refresh the data stored and most probably resolve the Netflix error code UI-800-3.
For those who use the Netflix app on a Samsung TV, you too should try resetting the Smart Hub to resolve error code UI-800-3. The process differs for users having a remote controller with a number pad and without.
Resetting your Smart Hub with a number pad
Note:Samsung’s default PIN is 0000 unless you changed it later.
Resetting your Smart Hub without a number pad
We are positive that at least one of these solutions will resolve the error UI-800-3 on your device. However, if none of these work in your case, you can leave us a comment down below and we’ll come up with some more solutions.