Netflix has user friendly apps for almost all operating systems and devices. While the website itself is great to use, the apps are even better as they offer the same user-friendly interface with more nifty features. However, the downside is that users often have to struggle with a few Netflix code errors that prevent a specific title to be played.
Recently Netflix users have been widely reporting of an error code TVQ-PB-100 or TVQ-PB-101 shown on the screen as “We’re having trouble playing this title right now. Please try again later or select a different title.” Windows 10 users have become the biggest victim after the latest app update but Xbox, Blu-ray player, Roku, Set-top box & Smart TV users have been reporting the same issue as well.
The infamous error message “We’re having Trouble Playing this Title Right Now” can pop up due to a number of reasons like:
If the installed Netflix app has been corrupted or damaged, it may cause the error message.
The Netflix desktop works by connecting to the Netflix server so incorrect network configuration may also lead to the error.
The error may also pop up if the display adapters drivers installed have been outdated.
Below is a list of quick solutions that you can try to fix the issue on your Windows 10.
Note: Make sure that your Windows is updated and you have a stable internet connection for these steps to work.
Solution 1: Allow Netflix App to use GPU
It’s a simple solution that quite often works like a charm. You can allos the Netflix desktop app to use your graphics card by following these steps:
If you find still find the error, try the next solution.
Solution 2: Update Display Drivers
This error may also pop up due to outdated display adapter drivers. You can update the drivers and try fixing the issue using the following steps:
Solution 3: Reset the Application
This error may also arise if the installation has been corrupted which may be resolved upon resetting the Netflix desktop app. Here’s how:
Solution 4: Flush Your DNS
Sometimes flushing the DNS with a prompt command may also help fix the error. Follow the steps below:
While we are positive that after so many efforts this pesky error must be gone now but in case if is still persistent, try the solution below as a last resort.
Solution 5: Delete mspr.hds file
Netflix uses Microsoft’s PlayReady technology for streaming DRM (Digital Rights Management) protected content and sometimes the mspr.hds (Microsoft PlayReady HDS) file stored may be the root cause for the error. You can try deleting it to see if it resolves the problem by using these simple steps.
Note: Windows will automatically create new mspr.hds file once you delete the existing one.
You should first confirm if your network supports streaming or not. You can run a network connection test or launch another internet-connected app for the purpose.
If the connection fails, you must report it to the device manufacturer and local ISP. If it works fine, scroll down for quick fixes.
Note: The same set of solutions will work to fix the nasty error on all these devices and make sure to try them in ascending order.
Solution 1:Restart the device in use
Solution 2:Restart your home network
Solution 3:Connect device to the modem
Solution 4:Try improving the WiFi signal