FIX: ‘We’re having trouble playing this title’ error on Netflix

Published: June 10, 2019

Windows 10 users have been largely reporting of a naughty Netflix error code TVQ-PB-100 or TVQ-PB-101 that appears on the screen as

We’re having trouble playing this title right now. Please try again later or select a different title.”

If you too are facing this issue using the Netflix app on your device with Windows 10, follow the troubleshooting guide below.


Netflix has user friendly apps for almost all operating systems. With the recent release of its app for Windows 10, the majority of users switched from streaming on the website to the desktop application. The app is as easy to use as the website and offers some more nifty features. However, the downside is that Windows 10 users often have to struggle with a few Netflix code errors that prevent a specific title to be played.

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Causes of Netflix ‘We’re having Trouble Playing this Title Right Now’ Error on Windows 10

The infamous error message “We’re having Trouble Playing this Title Right Now” can pop up due to a number of reasons like:

Corrupted Netflix Installation

If the installed Netflix app has been corrupted or damaged, it may cause the error message.

Invalid Network Configuration

The Netflix desktop works by connecting to the Netflix server so incorrect network configuration may also lead to the error.

Old Display Drivers

The error may also pop up if the display adapters drivers installed have been outdated.

How to Fix Netflix “We’re having Trouble Playing this Title Right Now” Error

Below is a list of quick solutions that you can try to fix the issue on your Windows 10.

Note: Make sure that your Windows is updated and you have a stable internet connection for these steps to work.

Solution 1: Allow Netflix App to use GPU

It’s a simple solution that quite often works like a charm. You can allos the Netflix desktop app to use your graphics card by following these steps:

  • Hold the Windows and L key altogether and open ‘Settings’
  • Go to ‘System’ move down to locate ‘Graphic settings’ from the Display panel
  • Go to ‘Graphics settings’ and choose ‘Universal app’ from the list below
  • Go to ‘Netflix’ app
  • Choose ‘Option’
  • Set graphics preference to ‘High performance’ and save the settings

If you find still find the error, try the next solution.

Solution 2: Update Display Drivers

This error may also pop up due to outdated display adapter drivers. You can update the drivers and try fixing the issue using the following steps:

  • Click on the ‘Start’ Menu, type ‘Device Manager’ and open
  • Click on ‘Display adapters’
  • Right-click on your GPU and then choose ‘Update driver’
  • Select ‘Search automatically for updated driver software’
  • Restart the device and launch Netflix once the update has been finished

Solution 3: Reset the Application

This error may also arise if the installation has been corrupted which may be resolved upon resetting the Netflix desktop app. Here’s how:

  • Open ‘Settings’ by pressing Windows + L key
  • Go to ‘Apps’
  • Look for Netflix in the ‘Apps and features’ window and choose ‘Advanced Options’
  • Scroll down and hit ‘Reset’
  • Restart the system once done

Solution 4: Flush Your DNS

Sometimes flushing the DNS with a prompt command may also help fix the error. Follow the steps below:

  • Press ‘Windows’ and ‘X ‘ band select ‘Command Prompt (Admin)’ from the list
  • Type in ipconfig /flushdns and press Enter
  • Restart the device and launch Netflix app

While we are positive that after so many efforts this pesky error must be gone now but in case if is still persistent, try the solution below as a last resort.

Solution 5: Delete mspr.hds file

Netflix uses Microsoft’s PlayReady technology for streaming DRM (Digital Rights Management) protected content and sometimes the mspr.hds (Microsoft PlayReady HDS) file stored may be the root cause for the error. You can try deleting it to see if it resolves the problem by using these simple steps.

Note: Windows will automatically create new mspr.hds file once you delete the existing one.

  • Open ‘Windows Explorer’ and go to your system drive
  • Type ‘mspr.hds’ in the search bar
  • Select all files and press Ctrl + Delete to delete
  • Restart the device and launch Netflix