Now introducing 7-Day premium trial to work, binge, & stay secure online
The quickest way to find out if your WiFi is working is to launch a browser and surf the internet. If you get one of the errors “No internet”, “There is no internet connection”, “This webpage is not available” or “Oops, something went wrong”, it is likely that restarting your home wifi or router would solve this problem.
In most cases, this is a quick fix that would allow you to go back online. However, in the case where it does not fix your issue, contacting your ISP (internet service provider) would be a good idea.
Note: If your modem and router are separate, do the same for both.
To identify what is causing the issues stated above, you need to understand the behavior of each icon on your router. In a typical router, you will find the three icons stated below:
If the device is functioning properly, ideally, it will have all the icons blinking green or remain static.
If you are still confused, you can refer to the user manual that came with your modem/router.
A red light would be your queue to call your ISP and report the problem as there may be a power outage in the area or an outstanding balance from your end.
To be certain that your WiFi connection is actually not working, try using an Ethernet cable to browse the web. If that works, then you can try resetting your router to its’ default factory settings.
This can be done by holding down the “reset” button at the back of your router with a paper clip or any other thin piece of metal with a sharp point.
There are usually two things to consider when this happens.Firstly, reposition your router out of the dead zone to where there are not too many devices because that can lead to congestion in the airwaves, especially if you are using 2.4 GHz.
Secondly, the network can sometimes reset itself due to updates. If that happens, your network name would have changed back to the default name, which you can find at the bottom of your router.
To fix this, restart the device you are trying to connect the internet to, for example, your laptop or your smartphone.
If that does not help, then remove the network from your device. On a smartphone, you can simply click on the network name and select “Forget this network”.
On Windows 10, you can follow the steps below:
Repositioning the router also helps with boosting wifi signals. If that is not an option, you could consider getting a WiFi extender.
If you live in a congested space like an apartment with many devices in the range, consider switching to 5GHz as it supports more devices when compared to the traditional 2.4 GHz.
You can test your download/upload speed and gauge your progress using a speed testing tool online. If you are not getting the speeds negotiated with the ISP, then consider contacting them.