Since its launch, Disney Plus has been surrounded with problems. Right after its launch, the Disney Plus users who were the first ones to sign up for the service faced many outages. Disney resolved the issue in just a few days, only to face another major blow. Thousands of Disney+ accounts got hacked and were put up on the dark web for sale for as little as $3 each.
After carrying out a thorough investigation, Disney stated that no Disney+ servers were breached and that the hack was a result of users using the same password on all of their online accounts, including Disney+. Since, then, Disney has been hard at work, yet again, helping people in regaining access to their accounts.
That’s not all. For those users who have been past the issues related to service outage and hacking, there is another long list of errors that users are being greeted with while trying to stream Disney Plus. Considering the thousands of tweets and Facebook posts that Disney+ users around the world have posted in anger and disappointment, we have catalogued more than 100 different Disney+ error codes.
Here is a list of the most commonly occurring errors on Disney plus, how to resolve them. You would be surprised to see how one simple streaming tool can resolve most of your problems.
Disney Plus is available in only a few countries. If you already have a Disney+ account, but you are currently in a country where Disney+ is not available, you may end up running into Error Code 11 or 12.
The easiest way to resolve this issue is by connecting to a Disney+ VPN such as PureVPN. When you connect, change your location to the US so that you can evade past all the errors and limitations, and access Disney+ instantly from anywhere in the world.
This error mostly appears in case of a faulty internet connection. If your internet connection is not stable, and its down speed fluctuates very often, you may end up facing this error. Ensure that you are not using any chrome extensions that could be using too much of your bandwidth.
If you are using Disney+ outside the US, you may be getting the very same error for a totally different reason – free VPN. Most people opt for free VPN services, as they don’t ask users to spend money. However, faulty VPN services will always do a poor job at letting you access restricted streaming services such as Disney+.
To resolve this issue, just connect to a premium streaming VPN such as PureVPN and connect to a server in the US. This will resolve all issues allow you to access Disney+ again, without any errors or issues.
If you are in the US, you may be getting this error if you are watching Disney+ on a smartphone. You may have your location services disabled, which can cause Disney+ to give you this error 31 notification. To resolve this issue, just go to your device’s settings and enable location services.
If you are outside the US, chances of this error appearing on your device are higher. For such a situation, the error will appear if you are using a faulty VPN service that is not doing a good job in hiding your real location. The easiest way to resolve Error 31 issue and watch Disney+ from outside the US, is by connecting to a premium streaming VPN such as PureVPN. When you connect to PureVPN, you become completely anonymous online, which makes it impossible for Disney+ to know your real location and block your content access.
The error message that appears on the screen reads "This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+."
This error usually appears if you are streaming Disney+ on a gaming console such as Xbox One, or if you are already streaming on too many devices at the same time. Try restarting your console, or logging out of your other devices.
"We’re sorry, but we cannot play the video you requested." While the error message doesn’t explain the reason why this error is occurring, multiple online trouble shooting guides suggests that this error occurs when Disney+ servers providing content in your region are overloaded with a traffic spike. If you are watching a new movie or an episode that has just been released, you are likely to encounter this error.
The first thing to do is to restart your streaming device. This will clear its RAM, and grant it a fresh access on Disney+ server. If that does not help, you can try waiting for a day or two for other streamers to get done with watching the latest released video content. Once the traffic on Disney servers is back to normal, you can watch the content with ease. However, if you connect to a premium streaming VPN and change your virtual location, you can evade all the increased traffic and access content from a server that is comparatively less loaded.
For error code 76, most online users noted that rebooting the streaming device does not work. However, some people were successful in accessing Disney+ content after deleting and reinstalling the app, so you should try that fix too. This error can also be fixed by connecting to a premium streaming VPN such as PureVPN and connected to a server that is less crowded.
This error appears without an error message, which explains why most people get a bit too worried about it. There is a very simple work around that you can try.
Please check to see that you are still connected to the Internet and try again. This error message appears when there are connectivity issues with your device. Just restart your streaming device, and ensure that your internet is working fine, to resolve this issue.
Are you using a free VPN service or a proxy? Know that free VPN and proxies do not make your completely invisible online. When you use a free VPN or a proxy, your real identity remains exposed online. This makes it easier for Disney servers to detect your location and block your access to its content.
Not only that, a free VPN makes you vulnerable to all forms of cyber threats, such as identity theft, hacking, and ransomware. It is extremely recommended that you use a premium VPN that has been optimized for streaming, such as PureVPN.
This error usually occurs when you are away from your home, watching Disney+ on your smartphone, and your location is turned off. It can also occur if your location is on, but you are in another country. Apart from that, there are some other complex reasons too, but all of them can be resolved by using a premium streaming VPN such as PureVPN.
When you connect to PureVPN, you can choose to change your location to any region of your preference. Just connect to US on any streaming device and you will be able to resolve Disney Plus error code 83, and access content with ease.
"We’re sorry; this account has been blocked".
Disney+ can suspend or block your account permanently if you are found violating Disney+ policies. For instance, if you are using Disney+ on more than 5 devices very often, or if you are sharing your password with your friends and colleagues, Disney may block your account. Once an account has been blocked, you may have to follow up with Disney Support and get your issue resolved.
All of the error codes mentioned here are only the ones that are occurring most frequently and ruining users’ streaming experience. This blog will be regularly updated to include new error codes and their solutions. Stay tuned.