Netflix not working on Apple TV? Here’s how to fix it.

Published: October 3, 2019

Apple TV users are faced with different streaming related issues when using the Netflix app on their 2nd generation and higher devices. In some instances, users are greeted with an error greeting “Netflix is Currently Unavailable,” in others the Netflix keeps crashing; while some users may find that Netflix has no sound on Apple TV. If you too are facing either of these annoying issues read on for their troubleshooting guide below.

Netflix is now officially available for Apple TV 2 and above. Finally Apple TV users got their break from trying out different DIY workarounds that barely worked. Apple TV hosts almost all major streaming services like Amazon Prime and Hulu, but with Netflix adding up to the list, Apple TV has become a hot choice in the streaming community.

Netflix on Apple TV offers a one of a kind streaming experience, but just like all Netflix supported devices, there are specific roadblocks that users often face. If you too are facing any of the issues we mentioned in the beginning, scroll down for their specific solutions.

“Netflix is Currently Unavailable”

If you’re receiving an error message that “Netflix is currently unavailable,” below are some quick fixes you can try.

Check Netflix on Another Device

Try using Netflix on a different device like a smartphone or PC to see if there’s a problem with your network connection. If Netflix is working fine on the other device, then the problem lies with your Apple TV.

Reinstall Netflix on Apple TV

You can delete the Netflix app on your Apple TV and then install it again to see if it can solve the problem. Here’s how:

  • Press and hold the center button on your touchpad, and you’ll see the Netflix start shaking
  • Now press the play button
  • Choose ‘Delete’
  • Now go to the App Store, search for Netflix and reinstall it

Restart Your Apple TV Device

You can unplug your Apple TV for a few minutes then turn it on again to restart it. Or you can do so from ‘settings.’ Here’s how:

  • Go to ‘settings’, ↦ ‘system’ for 4K/4th gen device or ‘General; for 3rd gen and lower
  • Now choose ‘Restart.’

Check for Apple tvOS Update

You can check for a pending Apple tvOS update by following these steps.Select ‘Settings’ > ‘System’ or ‘General’ > ‘Software Updates’.If there’s an update available, choose ‘Update Software’ or ‘Update Automatically,’ then ‘Download and install’

Reset Apple TV Settings

Resetting all settings on your Apple TV may resolve the problem for good. Go to ‘Settings’ ↦ General ↦ Reset ↦ Reset All Settings

Check Your Internet Connection

Open ‘Settings’ > ‘Network’ > ‘Test network’ > ‘Yes’ > Now choose the expected download speed from your internet connection.

Check for Network Settings Update

Here’s how you can update network settings:

  • Open ‘Settings’, then ‘General, then ‘Network, then ‘Wi-Fi’ or ‘Ethernet.’
  • For ethernet users: Choose ‘Ethernet’ > ‘Configure IP’ > ‘Automatic.’ Now select ‘Configure DNS’ > ‘Automatic.’
  • For Wi-Fi users: Choose Wi-Fi network > ‘Configure IP’ > ‘Automatic.’ Now select ‘Configure DNS’ > ‘Automatic.’

Here are some quick fixes for the most commonly faced errors by Netflix Apple TV users. Let’s quickly move on to the next problem and its troubleshooting guide.

No Sound on Netflix

People also complain about Netflix having no audio output on Apple TV. If you too are having this problem, then check the solutions below.

Try Playing a different Movie or Show

Sometimes Netflix may have no sound due to a broken or corrupted title in the library. You can play another movie or TV show if the problem is with that specific title or with the Netflix app itself.

Adjust Audio Settings on the Device

You can try changing the audio settings on your Apple TV to see if it solves the problem. Here’s how:

For Gen 2nd and 3rd Apple TV users: Go to ‘Settings’ > ‘Video and Audio’ > ‘Audio Format’ > ‘Dolby’ > ‘Select Auto’ and check Netflix.

For Gen 4th and 4K Apple TV users: Open ‘Settings’ ↦ ‘Video and Audio’ ↦ ‘Audio Format’ ↦ ‘Change format’ ↦ ‘Use best available.’

Check Hardware Connection Issues

Netflix may also lose audio if your device has a hardware connection issues. Here’s how you can check and troubleshoot those issues.

Use an HDMI cable ↦ Connect it directly to the TV ↦ Reverse the ends of the HDMI cable ↦ Try another HDMI cable ↦ Try a new HDMI port

The above solutions can get your Netflix app back into the perfect audiovisual health in no time. Now, without further ado, let’s move on to the next problem.

Netflix App Crashes on Apple TV

If you find that the Netflix app on your Apple TV device has started to crash, again and again, you can try the solutions below. The solutions are almost the same as the ones we have outlined for problem no. 1, so we would skip the details for most of them.

  • Update your Apple tvOS
  • Test the Network Connection
  • Restart Router >>Reset Apple Settings to Default
  • Restart your Apple TV Device