How to Fix Hulu Error Code 3 and 5?

Dozens of Hulu error codes have been reported till date, some of which are recurrent and reported by Hulu users periodically. In this guide, we'll show how to fix the notorious Hulu Error code 3 and 5 using simple solutions that you can try and get yourself back into the streaming mode in no time. Get PureVPN for just $0.99 and fix most Hulu errors right away.


What's Causing Hulu Error Code 3 and 5

When Hulu stops working,, the error messages you’re presented with aren't much help unless you already know what you're dealing with. Generally, Hulu errors point towards problems in three different areas: the device in use, the internet connection, or the hardware. In rarer cases, an error may arise due to Hulu being down. So what causes the Hulu error codes 3 and 5?

Hulu Error Code 3

Error code 3 is triggered when Hulu is unable to fetch and run a title. It typically points towards problems with the internet connection. The error is usually accompanied by these messages:

  • "Error playing this video"
  • "Sorry, we encountered an error playing this video. Please try restarting the video or select something else to watch"
  • “Error code: 3(-996)”

In other instances, you will receive a message like this:

  • "We're having trouble loading this right now"
  • "Please check your internet connection and try again. Error Code: -3: An unexpected problem (but not server timeout or HTTP error) has been detected"

Hulu Error Code 5

Error code 5 indicates a similar problem, and includes any of these messages:

  • "We're having trouble loading this right now"
  • "Please check your internet connection and try again. Error Code: -5: malformed data"
  • "If this problem persists, try restarting your device"

How to Fix Hulu Error Code 3 and 5

Since the error isn't related to a Hulu server timeout issue, you have a few options to resolve the issue on your own. Here's what you need to do:

Power Cycle your Streaming Device

This may sound basic, but turning off your device for a minute and then turning it back on usually fixes Hulu Error Codes 3 and 5.

Note: Putting your device into sleep or standby mode won’t work, you need to shut it down completely.

If that doesn't work, try the following.

Reboot your Modem Or Router

Since this error indicates problems with the internet connection, you may want to reboot your modem and router. Unplug the device, wait for a minute, and then plug it in again.

If the error still persists, try the next solution.

Check for Updates

Error Codes 3 and 5may also arise if Hulu has rolled out a new version of the app. You can learn how to check for app and system updates on your device here.

If the app has been updated and the error remains, try the solution below.

Reinstall Hulu

As a quick fix, you can uninstall and reinstall the Hulu app . By doing so, you automatically ensure that you are running the latest version of the app on your device. The installation process varies from device to device, and Hulu has a simple guide available to make reinstallation easier for you.

If you find that the error persists, try the following as a last resort.

Use a Wired Internet Connection

In some instances, the error can arise because of wireless connectivity issues. To verify if this is the case with you, try using a wired connection instead of Wi-Fi. Connect your streaming device to the router or modem with an Ethernet cable, and verify that you can stream.