When Hulu stops working,, the error messages you’re presented with aren't much help unless you already know what you're dealing with. Generally, Hulu errors point towards problems in three different areas: the device in use, the internet connection, or the hardware. In rarer cases, an error may arise due to Hulu being down. So what causes the Hulu error codes 3 and 5?
Error code 3 is triggered when Hulu is unable to fetch and run a title. It typically points towards problems with the internet connection. The error is usually accompanied by these messages:
In other instances, you will receive a message like this:
Error code 5 indicates a similar problem, and includes any of these messages:
Since the error isn't related to a Hulu server timeout issue, you have a few options to resolve the issue on your own. Here's what you need to do:
This may sound basic, but turning off your device for a minute and then turning it back on usually fixes Hulu Error Codes 3 and 5.
Note: Putting your device into sleep or standby mode won’t work, you need to shut it down completely.
If that doesn't work, try the following.
Since this error indicates problems with the internet connection, you may want to reboot your modem and router. Unplug the device, wait for a minute, and then plug it in again.
If the error still persists, try the next solution.
Error Codes 3 and 5may also arise if Hulu has rolled out a new version of the app. You can learn how to check for app and system updates on your device here.
If the app has been updated and the error remains, try the solution below.
As a quick fix, you can uninstall and reinstall the Hulu app . By doing so, you automatically ensure that you are running the latest version of the app on your device. The installation process varies from device to device, and Hulu has a simple guide available to make reinstallation easier for you.
If you find that the error persists, try the following as a last resort.
In some instances, the error can arise because of wireless connectivity issues. To verify if this is the case with you, try using a wired connection instead of Wi-Fi. Connect your streaming device to the router or modem with an Ethernet cable, and verify that you can stream.