How to Fix Hulu Error Code 3 and 5?

Published: Jan 8, 2020

Dozens of Hulu error codes have been reported till date, some of which are recurrent and reported by Hulu users periodically. In this guide, we'll show how to fix the notorious Hulu Error code 3 and 5 using simple solutions that you can try and get yourself back into the streaming mode in no time.

What's Causing Hulu Error Code 3 and 5

When Hulu stops working for some obscure reason, and you're served with an error code on your screen, the messages aren't of much help unless you already know what you're dealing with. Generally, Hulu errors point towards problems in three different areas. The device in use, the internet connection, and the hardware. In unlikely instances, an error may also arise due to Hulu service being down. So what's causing the Hulu error codes 3 and 5?

Hulu Error Code 3

Error code 3 is triggered when Hulu is unable to fetch and run a title. It typically points towards a problem with the internet connection. The error is usually accompanied with these messages:

  • "Error playing this video"
  • "Sorry, we encountered an error playing this video. Please try restarting the video or select something else to watch"
  • “Error code: 3(-996)”

In other instances, you will receive a message like this:

  • "We're having trouble loading this right now"
  • "Please check your internet connection and try again. Error Code: -3: An unexpected problem (but not server timeout or HTTP error) has been detected"

Hulu Error Code 5

Error code 5 indicated the same problem and is followed by either of these messages:

  • "We're having trouble loading this right now"
  • "Please check your internet connection and try again. Error Code: -5: malformed data"
  • "If this problem persists, try restarting your device"

How to Fix Hulu Error Code 3 and 5

Since the error isn't due to a server timeout issue from Hulu, the chances of you fixing it on your own are quite thick. Here's what you need to do:

Power cycle the device you're streaming on

This may sound basic, but turning your device off for a minute and then turning it back on actually ends up fixing Hulu error code 3 and 5 at least half of the times you try.

Note: Putting your device into sleep or standby mode wouldn't do the trick, you need to shut it down completely.

If that doesn't help, try the next solution.

Reboot your modem and router

Since this error indicates problems with the internet connection, you may want to try rebooting your modem and router. Unplug, wait for about a minute, and plug it in again.

If the error still ceases to exist, try the next solution.

Check for Update

This error may also arise if Hulu has rolled out a new version or for the app. You can find how to check for app and system updates for your device here.

If the app has been updated and the error is still there, try the solution below.

Reinstall Hulu

As a quick fix, you can try to uninstall and then reinstall the Hulu app to see if it resolves the error. By doing so, you automatically ensure that you are running the latest version of the app on your streaming device. The process varies from device to device, and Hulu has a simple guide available online to make it easier for you.

If you find that the stubborn error is still there, try this one as a last resort.

Use a Wired Internet Connection

In some instances, the error may arise due to wireless connectivity issues. As a means to verify if that's the case with you, try using a wired connection instead of Wi-Fi. Connect your streaming device to the router or modem with an Ethernet cable and stream away.