How to Fix Hulu PlayBack Failure

Hulu Playback Failure errors are recurrent and hard to figure out. In some instances, Hulu provides an error message that makes it easy for you to resolve the problem. The rest of the time, all you see is a simple Playback Failure message that is not helpful. The error is not specific to any device, but Hulu users who use streaming devices like Roku and Amazon Fire TV, and consoles like Xbox and Playstation receive this error more frequently. If you are experiencing the same problem, read on for the error’s causes and a few simple tricks to fix it.

While unexpected error codes are a common occurrence on all major online streaming services, Hulu users have to put in extra effort to resolve them because of unclear on-screen instructions, and a lack of information available online. One example is the infamous Hulu PlayBack Failure error that often comes without a specific error code to help you resolve the problem.

What Causes the Hulu PlayBack Failure?

Hulu Playback Failure errors appear due to hindered communication between the Hulu app on your device, and the Hulu servers. The problem could be between your device, software, or home network. Despite the many variables, there are a few solutions you can try to fix the error.

However, sometimes the error is caused by disturbance within Hulu itself. Once you’ve checked out everything on your end, if you still receive the Playback Error, report it to Hulu customer support. Alternatively, you can quickly check Hulu’s official social media channels for updates. Hulu has occasional service outages,, but the issue is usually fixed in a matter of minutes.

How to Fix Hulu PlayBack Failure

If the problem is on your end, here are a couple of solutions you can try to. Most of the time, this error is caused by internet connectivity issues, so let’s start there.

Solution 1: Check Your Internet Connection

Run a Speedtest:

Other than video stuttering, a poor internet connection may also cause Hulu Playback failure. Hulu recommends a stable speed of 3 Mbps for regular streaming, and 8 Mbps for live TV. Run your internet through a speedtest to see if it matches Hulu’s recommendations. If you find that your internet is slow, try streaming in low-quality. Disconnecting other devices from the network may also get Hulu to work. However, if you find your internet connection to be abnormally lagging, it could be a case of ISP Throttling. If that’s the case, then a reliable VPN service like PureVPN can easily resolve slow internet speeds.

Power cycle your streaming device and network equipment:

Completely unplug your streaming device, wait for a minute, and then plug it back in. Now, repeat the same process with your router or modem, then check if the disappears. If the error still appears,then you can try switching to a wired connection instead of Wi-Fi.

Change router DNS settings:

Some routers have a default feature that enables users to prioritize traffic coming from a specific device. You can set the device you’re using to stream Hulu on priority by changing DNS settings in your Wi-Fi router.

Solution 2: Clear Hulu Cache

Clearing memory and cache makes any device perform better, especially when it comes to online streaming. As a result, clearing your cache may resolve the issue, and get Hulu back into streaming mode. You can follow this official guide to learn how to clear your cache on your device.

Solution 3: Check the Hulu App for Updates

If you’re using an older version of the app, you are at risk for more streaming-related errors, such as Hulu Errors 3 and 5. Go to your respective app store, locate Hulu, and update to a newer version if you see one available. If that does not make the error go away, you can uninstall and reinstall the app as a last resort.