Hulu is all fun and games until you run into an unexpected error code that prevents you from streaming. While such issues are a common occurrence with almost all major online streaming services, Hulu users have to put in a little extra effort to resolve them due to unclear on-screen instructions and lack of available online information. One such example is the infamous Hulu PlayBack Failure error that often comes without a specific error code to help you narrow down the problem.
Hulu Playback Failure errors mostly appear due to hindered communication between the app on your device and Hulu servers. The problem could lie anywhere between your device, software, or home network and there are a few solutions that you can try to fix it.
However, sometimes the error is caused by disturbance with Hulu service itself. Once you’ve checked out everything from your end and still can’t get rid of the error, report the matter to Hulu customer support. Alternatively, you can quickly check out Hulu’s official social media channels for an update. The service isn’t unknown to sudden service outages but the issue is usually fixed in a matter of minutes.
If the problem lies at your end, here are a couple of solutions you can apply to resolve it easily. We have laid out everything in simple terms to make it comprehensible for everyone. Most of the times, this error is caused to internet connectivity issues so let’s start from there.
Run a Speedtest:
Other than video stuttering, a poor internet connection may also cause Hulu Playback failure. Hulu recommends a stable speed of 3 Mbps for regular streaming and 8 Mbps for live TV so run your internet through a speedtest to see if it matches that. If you find that your internet is slightly slow, try streaming in low-quality. Disconnecting other devices from the network may also get Hulu to work. However, if you find your internet connection to be abnormally lagging, it could be yet another case of ISP Throttling. If that’s the case with you then a reliable VPN service like PureVPN can easily do the trick for you.
Power cycle your streaming device and network equipment:
Completely unplug your streaming device, wait for a minute and then plug it back in. Now repeat the same process with your router or modem to check if the error is gone. If it still stands then you can try switching to a wired connection if you’re using Wi-Fi to see if it helps.
Change router DNS settings:
Some routers have a default feature that enables users to prioritize traffic coming from a specific device. You can put it to use and set the device you’re using to stream Hulu on priority by changing DNS settings in your Wi-Fi router.
Clearing memory and cache makes the device perform much smoother, especially when it comes to online streaming where such great amount of bandwidth is consumed. As a result, it may actually do the trick and get Hulu back into streaming mode. You can follow this official guide and learn how to clear cache from your respective device.
If you’re using an older version of the app, Hulu PlayBack Failure should be the least of your worries as you become prone to a dozen more streaming-related errors such as Hulu Error 3 and 5. Save yourself the trouble. Go to your respective app store, locate Hulu, and see update to a newer version if you see one available. Even if that doesn’t make the error go away, you can also try to reinstall the app as a last resort.