Aside from common issues like buffering or freezing, Hulu app users can also experience uncommon problems like poor streaming quality and connections errors. In any of these cases, you can try the below options to troubleshoot.
Please make sure that you try the solutions in order and follow each step carefully. Once you’re done with a fix, restart the Hulu app to see if the problem is resolved. If not, then move on to the next solution and repeat the same process until you’ve tried every option below.
Turn off your streaming device, unplug it from the electrical source (if applicable), wait for 2 minutes, and then restart it. Repeat the same process with your internet router or modem (if applicable).
Run a speed test of your internet connection to see if it meets Hulu recommended speed criteria.The recommendations are as follows:
If your internet connection speed is closer to 1.5 Mbps, your chances of poor quality issues are higher.. A minor drop in the average connection speed is normal and can be easily fixed, but any significant drop must be immediately investigated with your local ISP. It could even be a case of ISP throttling. In order to improve your internet connection, here are a few options to try:
All apps crash when there’s a pending update available. You may run into this issue as well. Update your Hulu app by visiting your device’s native app store, and update the Hulu app to the latest version.
The Hulu app may also crash if there’s low or no data storage left. This issue is common on devices that have a smaller memory capacity, like the Amazon Firestick. To double check , you can go to your device’s settings menu and clear all cache and data to date to free up needed space.
As a last resort, you can simply delete and reinstall the Hulu app. It’s also a good way to ensure you’re using the latest version of the app.