Hulu app is Buffering, Freezing, or Skipping

Hulu has a native app for all operating systems and devices. Like most apps, it occasionally runs into streaming related issues that can ruin your user experience.Buffering, freezing, lagging and skipping are quite common, and do not have a specific error code to help pinpoint the exact issue. Below we have outlined some general fixes recommended by Hulu to troubleshoot your app in a matter of minutes.

Aside from common issues like buffering or freezing, Hulu app users can also experience uncommon problems like poor streaming quality and connections errors. In any of these cases, you can try the below options to troubleshoot.

Please make sure that you try the solutions in order and follow each step carefully. Once you’re done with a fix, restart the Hulu app to see if the problem is resolved. If not, then move on to the next solution and repeat the same process until you’ve tried every option below.

Solution 1: Power cycle your streaming and internet devices

Turn off your streaming device, unplug it from the electrical source (if applicable), wait for 2 minutes, and then restart it. Repeat the same process with your internet router or modem (if applicable).

Solution 2: Check your internet speed

Run a speed test of your internet connection to see if it meets Hulu recommended speed criteria.The recommendations are as follows:

  • 3.0 Mbps for on-demand streaming
  • 8.0 Mbps for live streaming
  • 16.0 Mbps for 4K content

If your internet connection speed is closer to 1.5 Mbps, your chances of poor quality issues are higher.. A minor drop in the average connection speed is normal and can be easily fixed, but any significant drop must be immediately investigated with your local ISP. It could even be a case of ISP throttling. In order to improve your internet connection, here are a few options to try:

  • Disconnect any/all other devices other connected to the internet
  • Close all background apps
  • If you have a Wi-Fi router, move your device closer for better signal strength
  • Use an ethernet wire to connect your device directly with the router (if applicable)

Solution 3: Check the Hulu App for Updates

All apps crash when there’s a pending update available. You may run into this issue as well. Update your Hulu app by visiting your device’s native app store, and update the Hulu app to the latest version.

Solution 4: Purge all Caches and Data

The Hulu app may also crash if there’s low or no data storage left. This issue is common on devices that have a smaller memory capacity, like the Amazon Firestick. To double check , you can go to your device’s settings menu and clear all cache and data to date to free up needed space.

Solution 5: Uninstall and then Reinstall the Hulu App

As a last resort, you can simply delete and reinstall the Hulu app. It’s also a good way to ensure you’re using the latest version of the app.