How to Fix Netflix Error UI-122

Updated: August 15, 2019

  1. Fix 1: Check Your Internet Connection
  2. Fix 2: Restart Your Wi-Fi Router
  3. Fix 3: Modify DNS Settings

Read this article further for detailed steps on how to resolve Netflix Error UI-122

Netflix Error UI-122 is a common error faced daily by thousands of Netflix users who stream on gaming consoles, set-top boxes, and streaming sticks. Surprisingly, the issue doesn’t affect PC and smartphone users.

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Netflix Error UI-122. Why This Issue Occurs?

There are multiple known reasons why Netflix Error UI-122 occurs. Based on discussions and solutions provided by Netflix experts around the world, it all boils down to five reasons which cause the error.

Limited Internet Connection

If there is a problem with your ISP’s servers, or even if there is a problem with any of the network switches that bring internet connectivity to your streaming device, you will have a limited internet connection. On a PC, it is easy to notice a limited internet connection notified to users with a yellow exclamation mark on the notification bar. On consoles or streaming sticks; however, it may not be as easily detectable.

Unreachable DNS Serversr

There may be a problem with the DNS servers. DNS is a directory that has a record of all the websites and servers. It helps users in accessing the preferred websites/content. If there is an issue with the DNS, you will not be able to access Netflix or any other website on your streaming device.

Weak Wi-Fi Signal

Is your Wi-Fi router places too far away from your wireless streaming device? Or if you use a wired internet device, is the wire damaged or too old? Such issues can cause the data packets to be lost on the way to your streaming device, resulting in a Netflix Error UI-122.

Router Error

Just like it is an excellent habit to restart your smartphone frequently, same holds true for a Wi-Fi router too. If you do not restart your router as often, it can result in different issues over time, such as a frozen router. In fact, the router might also get slower. Ultimately, you end up with problems like Netflix error.

Update your browser, and it should resolve your problem. If it doesn’t help, move to the next fix.

Corrupt Netflix App

Are you using an old version of the Netflix App? It may have some shortcomings and vulnerabilities which may have been fixed in the updated version. It is highly recommended that you keep all of your apps, including Netflix, updated to the latest versions.

Netflix app can also get corrupted if you are using it via some hacks on devices that are not directly supported by Netflix. If you are using Netflix on such a device, it may be slightly challenging to resolve the issue, but it is definitely not impossible.

How to Fix Netflix Error UI-122?

Fix 1: Check Your Internet Connection

Be sure that your internet is working fine. Conduct a speed test on your smartphone or PC just to be sure that you are getting the right bandwidth. Additionally, check on your Wi-Fi router for any of the LEDs that may be red, notifying you of possible errors. If there is a problem with your internet connection, ask your ISP to resolve it for you, However, if your internet seems to be working fine everywhere else but it’s only the Netflix app that’s not working, move to the next fix.

Fix 2: Restart Your Wi-Fi Router

This solves most issues on your Wi-Fi router, unless if the problem is at your ISPs end. When you restart your Wi-Fi router, its cache gets wiped, giving it a fresh error-free start. In most cases, the Netflix Error UI-122 will resolve when you restart your Wi-Fi router. If it does not, proceed to the next step.

Fix 3: Modify DNS Settings

You will need a PC for this.

  • Go to Control Panel > Network and Internet > Network Sharing Center > Change Adapter Settings
  • Select your connection, then click on the Networking Tab
  • Click Advanced and navigate to the DNS tab.
  • Enter the following values and click OK
  • **DNS Settings: Manual
  • **Primary DNS-Server: 8.8.8.8
  • **Secondary DNS-Server: 8.8.4.4

This should resolve your issue.

Fix 4: Uninstall the app and reinstall

This is your last resort. If your issue has remained unresolved so far, the chances are that your Netflix app is corrupt or it is missing some essential files which are vital to its operation. Uninstalling and then reinstalling the app may fix your issue if the Netflix Error UI-122 is occurring due to a faulty app.

Final Word

For most people, one of the four fixes mentioned above have always worked out and resolved Netflix Error UI-122. Were you too able to resolve your issue with this troubleshooting guide? Let us know in the comments which solution worked for you.