How to Fix Netflix Error Code NW-3-6

Published: July 02, 2019

Being part of such an enormous global network that's spread across 180+ countries, it only makes sense for Netflix users to come across some errors now and then. For instance, a notorious error that has been bothering the streaming fandom lately is the Netflix Error Code NW-3-6. Sounds familiar? If yes, then keep scrolling down for a comprehensive guide to resolve this error.

Jump to...

What is Netflix Error Code NW-3-6

Netflix error code NW-3-6 mostly arises due to a network configuration related issue which prevents the device in use from accessing Netflix service.

What is Causing Netflix Error Code NW-3-6

A specific cause hasn’t been identified yet as a handful of factors may contribute to this error. This includes the following:

Configuration Problems

The error may arise in case of a configuration issue with your local ISP or the device in use which may be interrupting it from connecting to the streaming service.

Internet Connection Problems

This error may also be caused if there is a connectivity issue with your local internet network.

Troubleshooting Guide for Netflix Error Code NW-3-6

Below is a list of solutions that you can try to fix this annoying error on all of your devices. These fixes get progressively complicated and lengthy, so we recommend you to try them out in ascending order to avoid unnecessary hassle.

Solution 1: Restart your device

This simple method removes all Netflix cache from the device in use and successfully works every 3 out of 5 times. Simply shut down your device and keep it unplugged for at least a minute. Now turn it back on again and open Netflix. If the error is gone, you can move away from this page but if it isn’t, scroll down for the next solution.

Solution 2: Check Your Internet Connection

There are three options to do so.

  • Option 1: Refresh hardware

Keeping the device on for a long time may cause the memory to bloat which would later require power-cycling. Turning the device off for a bit and then turning it on again may refresh your device by clearing up the memory.

If you’re using Wi-Fi, check if the signal is strong enough. If it is and the error is still there, try using the LAN port on the device (if it has one). If the error disappears, you can rest assured that the problem lies within your router or device’s Wi-Fi.

If you have an Ethernet cable, try replacing it. If the error persists, try another LAN port or Wi-Fi connection. If this resolves the error, you need to check for an issue with the Ethernet port between your device and your router.

If the above method fails, move on to option 2.

  • Option 2: Reset the Modem/Router

Press the small button on your internet router four consecutive times. Doing so would reset the configuration to default settings.

Note: Make sure to speak with your internet service provider before resetting, if you don’t know your user name and password.

  • Option 3: Connect the device to the modem

If you have a separate router and modem, connect your device directly to the modem. If it resolves the error, avoid using Netflix with your router.

Note: For PlayStation and Xbox, move on to solution 3.

If all of the above methods fail, you may want to check in with your ISP for router issues. Once you confirm that the router is working fine, you should check your VPN (if you’re using any). Connection issues often arise if you are using an unreliable VPN service. Make sure that you use a reliable and paid Netflix VPN that’s well optimized for streaming like PureVPN.

Solution 3: Verify DNS Settings on Gaming Consoles

Sometimes this error arises due to a configuration issue with your gaming console network or incorrect/corrupted information related to your domain name and IP address. Re configuring the DNS settings for consoles may help resolve the error code NW-3-6.

  • For PlayStation
    • Go to ‘Settings’ from the main menu
    • Choose ‘Network Settings’ > ‘Internet Connection Settings’ > ‘Custom’
    • Choose ‘Wired connection’ or ‘WiFi.’
    • Select ‘Automatic’ for IP Address Setting > ‘Do Not Set’ for DHCP hostname > ‘Automatic’ for DNS Setting > ‘Automatic’ for MTU and then ‘Do Not Use’ for Proxy Server
    • Click the ‘X’ button to save changes
    • Select ‘Test connection.’

  • For Xbox
    • Press the ‘Guide’ button on your controller
    • Go to ‘Settings’ > choose ‘System Setting.’
    • Choose Network Setting.
    • Choose ‘network’ > select ‘Configure Network.’
    • Go to ‘DNS Settings’ and select ‘Automatic.’
    • Restart your Xbox
    • Try Netflix

    Solution 4: Set IP address to static for Smart TV

    An unstable connection between the modem/router and your device may also be causing Netflix error code NW-3-6. You can try resetting the IP address to static to resolve the issue using these simple steps.

    • Go to ‘Settings,’ then ‘Network,’ then ‘Network Status.’
    • Copy or save a picture of the ‘IP address,’ the ‘Subnet,’ and the ‘Gateway.’
    • Now go back to ‘Network.’
    • Go to ‘set Network on manual.’
    • Enter the information that you copied or took a picture of

    For DNS, input ‘Google public DNS server 8.8.8.8’ and try using Netflix